Michelle Alter

• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Created schedules, shift reports and other business documents to coordinate housekeeping needs.
• Interacted pleasantly with clients and guests when performing daily duties.
• Followed manufacturers instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
• Established hand-on, proactive management style to facilitated improvements to workflow and a clean sanitized environment.
• Coached new housekeeping personnel by demonstrating approved cleaning procedures.
• Enhanced client satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
• Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
• Completed schedules, shift reports, and other business documentation.
• Continually updated knowledge of procedures and practices to maintain a safe and sanitized environment.

• Interviewed and engaged patients to obtain medical history, chief complaints, vital signs and medication lists for accurate documentation purposes in an outpatient setting while maintaining strict confidentiality.
• Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
• Supervised, trained and coached team of medical personnel,

• Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
• Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
• Facilitated seamless communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
• Demonstrated commitment to professional growth by attending continuing education seminars and maintaining current certification as a Senior Medical Assistant.
• Assisted physicians with diagnostic procedures, providing accurate results to facilitate effective treatment plans.
• Assisted in the development and implementation of quality improvement initiatives to elevate patient satisfaction and overall clinic performance.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Educated patients about medications, procedures and physician's instructions.
• Followed principles of inflection control to meet patient safety guidelines.
• Prepared daily charts by creating and updating electronic health records system data prior to patient visits.

Same as above.