Michelle Alvarez
Leasing Professional
Carrollton,TX
Summary
Well-qualified Leasing Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional have 4 years as a Leasing professional in the industry ,With 2years of achieving over 100 leases in 2023,and 2024 (Presidents club). Knowledgeable Leasing Professional with background in leasing and tenant relations. Proven track record in streamlining lease processes and enhancing tenant satisfaction. Demonstrated ability to effectively manage lease agreements and maintain positive tenant relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Professional
Greystar Property Management
10.2021 - 10.2025
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Organized community events to foster a positive living environment for all residents.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Enhanced property reputation through proactive outreach efforts within the local community.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Performed background checks on over [Number] apartment applicants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Platforms used Onesite/Realpage ILM
- Managed leasing process, ensuring compliance with company policies and local regulations.
- Developed and maintained positive relationships with prospective tenants to enhance customer satisfaction.
- Conducted property tours, highlighting features and benefits to potential residents.
- Processed rental applications and facilitated lease agreements efficiently and accurately.
- Collaborated with maintenance team to address tenant concerns promptly, improving resident retention.
- Implemented marketing strategies to increase property visibility and attract qualified leads.
- Analyzed market trends to recommend competitive pricing strategies for available units.
- Trained new leasing staff on operational procedures and best practices for leasing activities.
- Kept meticulous records of correspondence between management and tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Planned special events such as lotteries, dedications and project tours.
Leasing Professional
Greystar
04.2020 - 10.2021
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Performed background checks on over [Number] apartment applicants.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- platformed used Onesite /Realpage
Education
GED -
Texas A&M University - Commerce
Commerce, TX06.2002
Skills
- Background Checks
- Training and Mentoring
- Local Market Conditions
- Telephone and Email Etiquette
- Application Processing
- Lease Oversight
- Fair Housing Policies
- Team collaboration
- Professionalism
- Adaptability
- Sales techniques
- Attention to detail
- Interpersonal skills
- Strong communication
- Lease administration
- Customer service orientation
- Decision-making abilities
- Organizational skills
- Goal-oriented mindset
- Fair housing regulations understanding
- Effective negotiation
- Conflict resolution
- Active listening
- Time management
- Relationship Building
- Property Tours and Inspections
- Basic Mathematics
- Customer Service
- Lease Renewals
- Lease Agreements
- Leasing and Sales
- Flexible Schedule
- Cash Handling
- Closing Techniques
- Building Rapport
- Lead Conversion
- Staff Management
- Property Tours
- CRM Software
- Dispute Handling
- Data Entry
Accomplishments
I Received 2023 Award for President Club ,Achieved Silver, Gold ,and Platinum .Reaching over 100 lease in the year .
Certification
Fair Housing Certified
Languages
English
Full Professional
Spanish
Limited Working
References
References available upon request.
Timeline
Leasing Professional
Greystar Property Management
10.2021 - 10.2025
Leasing Professional
Greystar
04.2020 - 10.2021
GED -
Texas A&M University - Commerce