Michelle Alvarez
Alexandria,VA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, including finance and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
S.L. Nusbaum Realty Co
10.2023 - Current
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Successfully oversee operations with Property Manager for 250-unit building.
- Expertly manage lease renewals and support recertification process,ensuring compliance with housing program requirements ahead of deadline.
- Post rent efficiently through Bank of America's platform to maintain accurate financial records and ensure timely payment processing.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Assistant Practice Manager
Whiston,Patterson & Corcoran DMD
08.2009 - 10.2021
- Highly committed and reliable professional with over 15 years of office experience aiming to secure Assistant Manager position within results-driven team where I can bring value to organization by leveraging expertise in client customer service.
- Developed and implemented office policies to ensure smooth running practice and better patient experience.
- Facilitated improvement in overall patient care quality, implementing best practices for documentation and recordkeeping.
- Implemented effective inventory management system, minimizing supply waste and keeping costs low without sacrificing service quality.
- Assisted in recruitment, hiring, and training of new staff members to support practice growth and excellence in patient service delivery.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed all aspects of insurance claims processing, ensuring timely reimbursements while maintaining strong payer relationships.
- Maintained strict compliance with HIPAA guidelines by overseeing proper handling of sensitive patient information throughout all aspects of practice operations.
- Supported clinical staff in providing high-quality care by managing administrative functions efficiently so could focus on delivering excellent medical services.
- Evaluated and implemented new technologies to improve patient experience, such as electronic health records and online appointment booking systems.
- Organized with exceptional ability to adjust well to new environments;Highly skilled in collections with aptitude for addressing past due accounts while cultivating satisfaction.
Insurance Treatment Coordinator
Greater Washington Endodontics
06.2008 - 07.2009
- Enhanced claim processing efficiency by streamlining dental insurance billing procedures.
- Reduced claim denials through meticulous verification of patient insurance information and coding accuracy.
- Boosted patient satisfaction by providing clear explanations of their dental insurance benefits and coverage limitations.
- Collaborated closely with dentists and other staff members to review treatment plans and verify insurance authorizations prior to service delivery.
- Maintained up-to-date knowledge of dental insurance regulations and coding practices, ensuring accurate billing processes.
- Assisted patients in understanding their financial responsibilities, discussing payment options, and establishing workable payment plans when needed.
- Minimized billing errors through regular auditing of patient records, identifying inaccuracies, and implementing corrective measures promptly.
- Optimized revenue collection by consistently monitoring accounts receivable aging reports and initiating appropriate follow-up actions.
PATIENT CARE COORDINATOR
Jae S. Yoon,DDS
08.2005 - 06.2008
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted in development of care plans tailored to individual patient needs, improving overall health outcomes.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Certified Leasing Consultant
Grady Management,Inc
09.2003 - 07.2005
- Managed lease renewals with timely communication and negotiation, promoting long-term tenant retention.
- Expanded industry knowledge through regular participation in professional development courses and seminars.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Registered clients on database to enable tracking history and maintain updated records.
- Generated leads for sales and rental properties through cold calls and referrals.
- Enhanced property occupancy by effectively marketing available units and addressing prospective tenants'' needs.
- Facilitated successful move-ins by coordinating with various departments for unit preparation and lease execution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Education
High School Diploma -
Hayfield
Alexandria, VA06.2001
Skills
- Bill patients and insurance company
- Billing, coding and filing
- Prospected for new sales and leasing customers via telephone, email and direct mail
- Contracted with tenants by negotiating leases and collecting security deposits, Worked collaboratively with team to drive competitive growth for new and existing customers
- Identified new business with regular market, consumer and competitor research, Coordinate residents request, organized resident's bills, processing and collection of bills
- Organized coordinated work to complete all data entry, Good willed and generated repeated referral business that contributed to sales growth, Attended seminars and meetings to contribute to company's benefits
- Care stream WinOMS Practice Management, Eagle Software, Open Dental and OneSite
- Property Management
- Leasing and sales
- Treatment Planning
- Knowledge of dental insurance
- Insurance Verification
Certification
- HIPPA Compliance Certified
- OSHA Certified
- CPR Certified
- Fair Housing Laws Certified
- CNP - Certified Notary Public
- CAP - Certified Administrative Professional
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Assistant Property Manager
S.L. Nusbaum Realty Co
10.2023 - Current
Assistant Practice Manager
Whiston,Patterson & Corcoran DMD
08.2009 - 10.2021
Insurance Treatment Coordinator
Greater Washington Endodontics
06.2008 - 07.2009
PATIENT CARE COORDINATOR
Jae S. Yoon,DDS
08.2005 - 06.2008
Certified Leasing Consultant
Grady Management,Inc
09.2003 - 07.2005
High School Diploma -
Hayfield