QUALIFICATION SUMMARY: Over a ten year period trained on selling to businesses and providing excellent customer service. Staffed Service Markets with over 500 new technicians who are qualified to repair and service customers. Trusted with numerous major projects that excelled expectations. Trained others to learn the same objections. Successful in managing multiple projects with competing priorities. A Proven leader inspiring productivity and success in all assigned duties and projects. Exceptional customer service skills proven ability to develop and streamline processes with success self-motivated and able to prioritize multi-tasks to ensure completion and meet set deadlines. Problem solving techniques and team leader trained.
Hi, I’m
Michelle Alvarez
San Antonio,TX
Summary
Overview
17
years of professional experience
Work History
Alamo Top Realty
Office Manager
07.2022 - 08.2023
Job overview
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
USAA
PROFESSIONALEXPEREINCE, Insurance Senior Billing Specialist
01.2013 - 01.2018
Job overview
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Assisted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled Member Retention and resolved High Escalated calls
- Handled Peer to Peer Coaching's as needed
- Facilitated trainings
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
Chromalloy Component Services
Accounts Payable MGR
01.2011 - 01.2013
Job overview
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
- Managed accurate and timely processing of over Thirty invoices per month.
- Handled Petty Cash and weekly Spending Reports
- Input all relevant transactions and supervised properly within accounting system.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
Sears Customer Care NetworkSan
Market Maker
01.2007 - 01.2009
Job overview
- Contacted and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
- Scheduled appointments with clients to generate new business.
- Gathered data and built financial models around key metrics.
- Contacted potential clients to pursue sales and gather funds.
- Personally Handled Cold calling to expand New growing online Marketplace Business called ServiceLive and staffed over 500 new businesses
Education
Liberty UniversityLynchburg
Bachelor of Science from Social Work With A Minor in Psychology
11.2026
University Overview
Kaplan CollegeSan Antonio, TX
State License Certificate from Insurance
03.2013
University Overview
Insurance Licensed since 2013
Hallmark UniversitySan Antonio, TX
Health information Specialist Certificate
12.2010
University Overview
Dean's List Award Alpha Beta Kappa
Hallmark UniversitySan Antonio, TX
Medical Billing/Training Coding and Reimbursement Methodologies Advanced
12.2010
University Overview
Medical Billing and Reimbursement Special Topics in Medical Administration Anatomy and Physiology for Medical Assistants Administrative Procedures Medical Insurance Microsoft office
Vista Adult SchoolVista, CA
High School Diploma
06.2004
University Overview
Skills
- Confidential Records Management
- Invoice Documentation Management
- Past Due Balance Management
- Discrepancy Resolution
- Records Management Systems
- Accounts Payable
- ICD-10 Coding
- Cost Tracking
- Administrative Support
- Monthly Reconciliations
- Correspondence Writing
- Dispute Negotiation
- Team Supervision
- Customer Service
- Office Management
- Business Administration
- Office Administration
- Project Management
- Scheduling and calendar management
- Credit and collections
- Training and coaching
- Team Leadership
- Employee Coaching and Mentoring
- Excellent Communication
Timeline
Office Manager
Alamo Top Realty
07.2022 - 08.2023
PROFESSIONALEXPEREINCE, Insurance Senior Billing Specialist
USAA
01.2013 - 01.2018
Accounts Payable MGR
Chromalloy Component Services
01.2011 - 01.2013
Market Maker
Sears Customer Care NetworkSan
01.2007 - 01.2009
Liberty University
Bachelor of Science from Social Work With A Minor in Psychology
Kaplan College
State License Certificate from Insurance
Hallmark University
Health information Specialist Certificate
Hallmark University
Medical Billing/Training Coding and Reimbursement Methodologies Advanced
Vista Adult School
High School Diploma