Michelle Alvarez
Palo Alto,CA
Summary
Dependable professional with experience in customer service, retail, food service, cleaning, and security. Quick learner with the ability to adapt to new tasks and environments, skilled at multitasking and thriving in fast-paced settings. Experienced in cash handling, guest relations, maintaining safe and clean workspaces, and resolving conflicts with professionalism. Committed to delivering high-quality service while supporting team and operational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Supervisor
Allied Universal
12.2023 - Current
- Supervised daily security operations and personnel to ensure site safety and compliance.
- Scheduled shifts, ensured post coverage, and addressed call-offs.
- Enforced site post orders, company policies, and client requirements.
- Responded to incidents and emergencies and completed detailed reports.
- Served as primary liaison between security staff, site management, and clients.
Shift Lead Security Officer
Allied Universal
10.2022 - 12.2023
- Supervised and supported security officers to ensure site safety and policy compliance.
- Assigned posts, conducted shift briefings, and ensured proper coverage.
- Responded to incidents and emergencies and completed accurate reports.
- Enforced access control, patrol procedures, and client requirements.
- Served as point of contact between officers, management, and clients.
Security Officer
Allied Universal
04.2021 - 10.2022
- Patrolled premises to maintain safety and security of property, employees, and clients.
- Monitored for irregularities and responded promptly to incidents or emergencies.
- Completed detailed daily activity reports and documented security concerns.
- Provided excellent customer service to clients, guests, and employees while enforcing safety policies.
- Assisted in emergency situations, ensuring safety and order at all times.
Customer Service
Hyde Park Hospitality
09.2019 - 03.2020
- Provided exceptional customer service in a high-traffic airport lounge by assisting guests with questions and concerns, maintaining cleanliness of common areas, and ensuring a welcoming environment. Supported multiple areas of the club including the bar, kitchen, and guest seating areas, while multitasking to meet changing operational needs and deliver a positive guest experience.
Cashier
CVS Health
09.2018 - 02.2020
- Processed customer payments and accurately provided change, balancing the cash register at the start and end of each shift.
- Assisted customers with questions regarding purchases, store policies, returns, and promotions, guiding disputes toward positive resolution using strong listening and diplomacy skills.
- Promoted store rewards programs and special offers, encouraging customer enrollment.
- Greeted and assisted an average of 60 customers per day, maintaining a friendly and professional demeanor.
- Managed checkout lines efficiently, ensuring smooth flow with no more than three customers waiting at a time.
- Maintained accurate records of purchases, returns, and refunds.
- Provided support in the beauty department, assisting with customer service and product inquiries.
Summer Custodian
Menlo Park City Elementary
06.2019 - 08.2019
- Ensured a safe and healthy learning environment through daily and deep cleaning of classrooms, including sweeping, mopping, scrubbing desks and tables, sanitizing high-touch surfaces, cleaning windows, and disposing of waste.
Housekeeping
Residence Inn Marriott
03.2019 - 06.2019
- Dusting and polishing furniture and fixtures. Cleaning and sanitizing toilets, showers/bathtubs, countertops and sinks. Sanitizing a clean kitchen area. Making beds and changing linens, vacuuming and cleaning carpets. Keeping bathrooms stocked with clean linen, toiletries and other supplies. Cleaning mirrors, emptying trash, tidying up rooms.
Security Guard
Allied Universal
09.2016 - 03.2019
- Monitored premises to ensure the safety of guests and employees by assessing individuals, identifying suspicious activity, and verifying proper identification.
Patrolled grounds, observed entry points, and checked security alarms and devices for proper operation.
Responded to security incidents by issuing warnings, escorting violators, and documenting threats in detailed reports.
Provided excellent customer service by greeting guests, answering phones, and giving directions while maintaining order and a safe environment.
Team Member
The Melt
06.2015 - 06.2016
- Maintained food safety and cleanliness standards by cleaning countertops, prepping ingredients, and preparing menu items such as grilled cheese and burgers. Rotated between kitchen and cashier duties, gaining experience in customer service, order taking, and cash handling.
Cashier
Toys R Us
10.2014 - 12.2014
- Processed customer payments and accurately provided change when needed.
Assisted customers with questions regarding purchases, store policies, returns, and promotions.
Balanced and verified cash drawers at the beginning and end of each shift.
Promoted store rewards programs and special offers to customers.
Resolved customer concerns using strong communication, active listening, and problem-solving skills.
Maintained a friendly, professional demeanor while assisting store guests.
Recorded sales transactions, including purchases, returns, and refunds, with accuracy.
Education
High School Diploma -
Menlo-Atherton High School
Atherton, CA06.2015
Skills
- Security Leadership & Operations
- Supervised daily site operations and led teams of security officers
- Enforced post orders, company policies, and client requirements
- Conducted shift briefings, assigned posts, and ensured full coverage
Incident Response & Safety
- Responded to incidents and emergencies and coordinated with local authorities when needed
- Documented incidents, daily activity reports, and shift logs accurately
Customer Service & Communication
- Provided professional, friendly service to employees, visitors, and guests
- Answered questions, gave directions, and served as point of contact for the site
Cash Handling & Retail Operations
- Operated registers, processed payments, and maintained accurate records
- Promoted programs and services while ensuring customer satisfaction
Professional Strengths
- Strong multitasking and time management skills in fast-paced environments
- Quick learner, adaptable, and dependable
- High attention to detail and accountability
Certification
- CA Guard Card
- CA Driver's license 10+ years
- CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Personal Information
- Willing To Relocate
- Authorized to work in US for any employer
Timeline
Site Supervisor
Allied Universal
12.2023 - Current
Shift Lead Security Officer
Allied Universal
10.2022 - 12.2023
Security Officer
Allied Universal
04.2021 - 10.2022
Customer Service
Hyde Park Hospitality
09.2019 - 03.2020
Summer Custodian
Menlo Park City Elementary
06.2019 - 08.2019
Housekeeping
Residence Inn Marriott
03.2019 - 06.2019
Cashier
CVS Health
09.2018 - 02.2020
Security Guard
Allied Universal
09.2016 - 03.2019
Team Member
The Melt
06.2015 - 06.2016
Cashier
Toys R Us
10.2014 - 12.2014
High School Diploma -
Menlo-Atherton High School