Michelle AMADO
MILFORD,DE
Summary
Compassionate professional,Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
9
9
years of professional experience
Work History
Reimbursement Clinical Assistant
Genesis Medical Center
Milford, DE
12.2021 - Current
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Provided education to patients on health topics and preventive care measures.
- Answered phones and responded to inquiries from patients or family members.
- Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
- Participated in educational programs designed to improve knowledge of health care practices.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered patient call signals and signal lights to determine patients' needs.
- Participated in the planning of special events and promotions for the organization.
- Organized team building activities designed to improve morale among staff members.
- Collaborated with other departments to ensure efficient workflow processes.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Performed administrative tasks such as filing paperwork and responding to emails.
- Built and maintained working relationships with peers and upper management.
- Conducted data entry tasks with high attention to detail and accuracy.
- Trained newly hired employees regarding company policies and operations.
- Answered phone calls and routed correspondence to appropriate staff members.
- Assisted in the onboarding process for new hires, preparing necessary documents and resources.
- Maintained positive working relationship with fellow staff and management.
- Reviewed and Audited CNA's documentation for patient care.
- Conducted State Audits for Medicaid reimbursement
Business Office Assistant
Genesis Medical Center
Milford, DE
12.2020 - Current
- Ensured accuracy of all financial information entered into the accounting system.
- Answered telephone calls from customers regarding billing inquiries or payment issues.
- Prepared bank deposits for daily cash receipts.
- Maintained customer account records by updating information such as contact details, payment history and credit limits.
- Provided administrative support to the finance department staff as needed.
- Performed data entry tasks such as updating customer information in the system.
- Reconciled discrepancies between accounting records and bank statement balances monthly.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Processed invoices, payments and deposits in an accurate and timely manner.
- Developed processes to improve efficiency within the business office operations.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Organized and filed documents related to accounts receivable, accounts payable, payroll and other business transactions.
- Coordinated meetings between management team members and outside vendors.
- Resolved customer complaints in a professional manner.
- Reviewed vendor invoices for accuracy before processing payments.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Operated office equipment, such as copy machine, scanner and printer.
- Accepted and processed payments from customers in person and over telephone.
- Sorted incoming mail and delivered to appropriate employees or departments.
- Organized paper filing system to maintain accurate records.
- Answered phone and routed calls to appropriate team members.
- Greeted arriving customers and announced to appropriate employees.
- Created memos, labels, correspondence and reports and checked for accuracy and completeness.
- Greeted visitors with friendly and professional demeanor and provided direction to appropriate party.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Troubleshot office equipment, computer hardware and software issues.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
- Inventoried and ordered materials, supplies and services.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered telephones, directed calls, and took messages.
- Monitored and directed work of lower-level clerks.
Other Health Insurance Representative
Benefit Recovery Group Dover Air Force Base
Dover, DE
09.2015 - 12.2020
- Performed administrative tasks such as filing documents, updating databases, and preparing correspondence.
- Ensured compliance with all applicable laws, regulations and company policies relating to health insurance services.
- Prepared reports on customer feedback data for management review.
- Participated in team meetings and provided input on ways to improve operational efficiency.
- Answered phone calls promptly and responded to emails within 24 hours.
- Identified areas where improvements could be made in terms of customer service delivery.
- Resolved customer complaints or escalated them as necessary in a timely manner.
- Conducted research to identify cost-effective healthcare solutions for clients.
- Greeted customers upon arrival at office location and directed them appropriately.
- Worked remotely for 5 other Military Facilities to Audit insurance denial for proper payment.
Education
High School Diploma -
Polytech High School
Woodside, DE05-2002
Skills
- Clinical Support
- Insurance Verification
- Patient Advocacy
- Telephone Etiquette
- Procedure preparations
- Administrative Support
Timeline
Reimbursement Clinical Assistant
Genesis Medical Center
12.2021 - Current
Business Office Assistant
Genesis Medical Center
12.2020 - Current
Other Health Insurance Representative
Benefit Recovery Group Dover Air Force Base
09.2015 - 12.2020
High School Diploma -
Polytech High School