Michelle Ambriz
Field Training Oficer
Riverside,CA
Summary
Im the guy for the job
Overview
66
66
years of professional experience
8
8
years of post-secondary education
Work History
Director's Assistant
San Diego Food Bank
Chula Vista, CA
01.1999 - 06.2022
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Conducted research and analysis on issues of interest to director and supported and managed high-volume requests and projects to meet objectives.
- Managed and reviewed filing and office systems.
- Designed flyers for events
- Filing
- Make appointments to set up food distribution sites and sign people up to receive food benefits
Cashier Assistant Manager
The Navy Exchange
San Diego, CA
01.1997 - 01.2022
- Built positive relationships with customers to increase repeat business.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Quickly and accurately counted drawers at start and end of each shift.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drafted invoices for completed work.
Information Systems Security Officer
General Dynamics
San Diego, CA
01.2017 - 12.2017
- Responded quickly to incidents and assessed active situations for security concerns.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Logged vehicles entering and leaving premises.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Monitored front gate
- Restrained and searched suspects and followed bomb threat procedures.
- Manually create and prepare reports on accidents, incidents and suspicious activities on premises.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Used search mirror to conduct full vehicle searches on passenger and commercial trucks.
- Inspected packages, bags and deliveries entering facility to minimize risk to personnel.
Professional Security Officer
AlliedBarton
San Diego, TX
01.2016 - 01.2017
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw entry and exit of up to 50 employees and visitors daily.
- Permitted entry with escort for approved persons into secure locations.
- Authorized entrance papers and granted or denied entrance to building.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Patrolled and monitored premises by foot.
- Inspected mainframe/icloud/hard drive areas within building to uncover suspicious behavior.
- Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured 12 doors in office and main building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of 50 employees and visitors daily.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored employee activities, confirming compliance with security regulations.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Checked and verified photo identification prior to granting facility access.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Reported irregularities such as fire and safety hazards to maintenance.
- Detailed security-related incidents into reports for dissemination to upper management.
- Conducted regular patrols of key areas to spot and control security concerns.
- Participated in staff meetings, special events and professional development activities.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Identified violators and escorted departing personnel to guard against theft of property.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to 1 emergency monthly.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Reported suspicious activities and persons to law enforcement.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
MTS Bus Operator
MTS
San Diego, CA
01.2015 - 01.2016
- Maintained full understanding of local roads and traffic patterns.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Provided information about area attractions and facility amenities.
- Accepted and processed fares.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Maintained clean and neat shuttle for passenger comfort.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Worked different route every day based on changing passenger locations and destinations.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Conducted pre-trip inspections of bus for safe operation.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Maintained [State] driver's license to enable legal operation of school buses.
Transit System Security Officer
Universal Protection Services
Point Loma, CA
01.2013 - 01.2015
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential Trolley, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Field Training Officer
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Screened over 100 passengers per day by verifying ID's and Rail passes.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Safeguarded transportation operations at railway stations.
- Conducted regular patrols of key areas to spot and control security concerns.
- Performed operational maintenance and calibration of Weapons equipment.
- Authenticated boarding passes, identification s to prevent fraudulent travel.
Retail Sales Representative
Color Spot Nursery
Fallbrook, CA
01.2013 - 01.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Answered questions about store policies and addressed customer concerns.
- Generated brand awareness and positive product impressions to increase sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended merchandise to customers based on needs and preferences.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Logged reports, expenses, receipts and sales documents into digital database.
- Kept nursery areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Welcomed customers and provided assistance in locating and purchasing products.
- Tracked down hard-to-find merchandise at diverse locations.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with locating and choosing merchandise in store departments.
- Folded and arranged merchandise in attractive displays to drive sales.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Helped clients design landscaping with merchandise
Retail Merchandiser
Resource Plus
San Diego, CA
01.2011 - 01.2013
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Arranged consistent shelves, bins and racks at 9 locations by following established planograms.
- Folded and arranged merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Established strong vendor relationships to maintain and support business.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Developed partnerships with internal groups such as packaging, visual and e-commerce.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Worked with managers and advertising directors to optimize promotions.
- Established vendor performance metrics to evaluate service.
- Conferred with store managers to obtain information about customer needs and preferences.
- Negotiated prices, discount terms and transportation arrangements.
- Assembled quarter and full-size point of purchase promotional displays.
- Educated employees on new merchandise during seasonal workshops.
Dental Assistant
Direct Dental Staffing
San Diego, CA
01.2007 - 01.2011
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Used Dentrix to document and maintain patient information and health background.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Provided diagnostic information by exposing and developing radiographic studies.
- Sterilized rooms and prepped equipment and instruments for 30 procedures daily. Some orthopedic and pediatric sessions and oral surgery
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history and vital signs for future reference.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Account Manager
Josiah LLC Company
Chula Vista, CA
01.2006 - 01.2007
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed book of business worth
- Managed 5 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Introduced new processes to improve account and market tracking for better data analysis.
Dental Assistant
Health Care Financial
San Diego, CA
01.2001 - 01.2005
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Used Dentrix to document and maintain patient information and health background.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Provided diagnostic information by exposing and developing radiographic studies.
- Sterilized rooms and prepped equipment and instruments for 30 procedures daily.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, amalgam, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history and vital signs for future reference.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Vendor
Sea World
San Diego, CA
05.2000 - 07.2000
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
- Operated 3 vendor booths simultaneously: face paininting, tattoos, hair extensions
Education
Certified Dental Assistant - Dental Assisting
United Education Institute
San Diego 01.2003 - 03.2004
Associate of Arts - Criminal Justice
South Western College
Bonita, CA 01.2008 - 01.2011
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ 06.2010 - 06.2013
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ 10.2021 - Current
Skills
Security standards expertise
Several screen monitoring
Body language knowledge
CCTV camera operations
Undercover operations
Report writing
Radar operations
Hostage negotiations
Knowledge of state laws
Materials Preparation
Data organization
Training program development
Project implementation
Public speaking
Employee training
Multi-line phone proficiency
Schedule Management
Business writing
Strategic planning
35 WPM typing speed
Bookkeeping
Mail handling
Business administration
Advanced MS Office Suite
Filing and data archiving
Project planning
QuickBooks expert
Interpersonal Communication
Problem-Solving
Written Communication
Attention to Detail
Drawer management
Customer assistance
Guest inquiries
Till counting
Product and service sales
Retail merchandising
Purchase assistance
Basic math skills
Refunds and exchanges
Written and verbal communication
Cash Handling
Stocking and replenishing
Product knowledge
Customer Relations
Reports and documents
Money handling
Payment collection
Inventory management
Liquor law compliance
Currency counting
Product restocking
Point of sale operation
Cash register systems
Receipt and refund issuance
Safe verifications
Cash drawer management
Point-of-sale system operation
Time management skills
Cleaning and sanitizing
Refund handling
Cash register operation
Oral surgery
Dental radiography
Infection control proficiency
Equipment sterilization
Treatment room cleanup
Patient data gathering
Dental office administration
Dental staff assistance
Local anesthetic proficiency
Patient intake procedures
Dental impression specialist
Strong manual dexterity
Proficient in Dentrix
Electronic Charting
Patient relations
Team collaboration
Full Mouth Radiographs
Excellent Communication
Account verification
Payroll liabilities
Cash handling expertise
Strategic and financial planning
Revenue Generation
Merchandising displays
Merchandising operations
Inventory Tracking
Product merchandising
Flexible and Adaptable
Critical Thinking
Maintenance and Repair
Decision Making
Planning and Coordination
Analytical and Critical Thinking
Search and seizure
Evidence storage
Court appearances
Emergency planning
Crime trend analysis
Search and seizure procedures
Emergency vehicle operation
Traffic laws
Criminal laws
Civil laws
Interrogation techniques
Safety and security
Domestic violence prevention
Special task forces
Evidence collection protocols
Suspect interrogation
Traffic direction
9-1-1 calls
Foot and car patrols
Emergency and non-emergency response
Warrants and summons
Dispatcher collaboration
Police reports
Relationship building and management
Emergency Response
Crisis intervention and deescalation
Probation and parole knowledge
Defensive tactics training
Court preparation
Criminal law
Community-oriented policing
Emergency Management
De-escalation techniques
Surveillance
Traffic Control
Crime Prevention
Self-defense training
Background investigations
Safety improvements
Court testimony
Crime prevention models
Safe driving practices
Traffic law adherence
Clean driving record
Vehicle equipment testing
Special needs understanding
Mobility assistance
Route planning
Preventive Maintenance
Baggage help
Effective communication skills
Pickups and drop-offs
Wheelchair support
Guest relations
Eldercare experience
Incident Reporting
Customer relations skills
Guard Card permit
Firearms/ Defensive tactics/ weapons of mass destruction
Baton and Mace permit
Firearm permit
Class B passenger endorsed
Front office/ Secretary/ filing
Sterilization/ Dental X-rays / Digital
Chair side/ Alginate Impressions
Periodontal dressing/post op care
Sedative Dressings / Suture removal
Assist in surgical procedures/ coronal polishing
Fillings/Temporary Acrylic
PowerPoint/ Oral Presentations/Word
Affiliations
American Counseling Association
Timeline
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
10.2021 - Current
Information Systems Security Officer
General Dynamics
01.2017 - 12.2017
Professional Security Officer
AlliedBarton
01.2016 - 01.2017
MTS Bus Operator
MTS
01.2015 - 01.2016
Transit System Security Officer
Universal Protection Services
01.2013 - 01.2015
Retail Sales Representative
Color Spot Nursery
01.2013 - 01.2014
Retail Merchandiser
Resource Plus
01.2011 - 01.2013
Bachelor of Science - Criminal Justice Administration
University of Phoenix
06.2010 - 06.2013
Associate of Arts - Criminal Justice
South Western College
01.2008 - 01.2011
Dental Assistant
Direct Dental Staffing
01.2007 - 01.2011
Account Manager
Josiah LLC Company
01.2006 - 01.2007
Certified Dental Assistant - Dental Assisting
United Education Institute
01.2003 - 03.2004
Dental Assistant
Health Care Financial
01.2001 - 01.2005
Vendor
Sea World
05.2000 - 07.2000
Director's Assistant
San Diego Food Bank
01.1999 - 06.2022
Cashier Assistant Manager
The Navy Exchange
01.1997 - 01.2022