Michelle Amezola
Riverside,CA
Summary
Customer Service Manager at Gutierrez Cleaners Inc, adept at resolving complaints and fostering loyalty through exceptional problem-solving and product knowledge. Recognized for building strong customer relationships and ensuring satisfaction, while efficiently managing cash handling and store operations. Committed to maintaining high standards in service and quality.
Professional food service expert with strong focus on hygiene, food safety, and customer satisfaction. Effective team collaborator known for flexibility and reliability in dynamic environments. Skilled in food preparation, inventory management, and maintaining clean workspaces. Proven ability to adapt and achieve results in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Gutierrez Cleaners Inc
03.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with customers.
- Checked pockets daily to avoid objects breaking in the washer and if customers belongings were found i would safely return them to the customer.
- Opened and closed the store and also made sure to put away money for the day in a safe and hidden place.
- Customers were called monthly to avoid overdue orders.
- Sewed on buttons for garments as well as bagging clothes for the day.
- I worked overtime because i was the only employee and its a family business.
Food Service Handler
CorazaLlc
12.2020 - 09.2021
- Collaborated with team members to keep a smooth workflow during peak service hours, contributing to an efficient operation.
- Cleaned and sanitized dishes and utensils, consistently keeping supplies on hand for expected customer loads.
- Morning and afternoon food prep work, cooking, and dishwashing as needed to ensure seamless service.
- Set up sandwich and ice cream station every morning by turning on equipment, cutting ingredients and stocking workstations.
Ice Cream Server
Hand and Spoon
10.2019 - 06.2020
- Explained ice cream flavors, toppings, sundaes, and other frozen treats to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Food Service Handler
FBFJ COMBO INC
04.2019 - 10.2019
- My first job
- Worked in fast-paced environment during morning, lunch hours and late afternoon
- Morning and afternoon food prepping before store hours.
- Asked my fellow coworkers for help on how to prepare specific meals when needed.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Checked daily if vegetables, meats, dressings and cheeses were up to date and fresh to eat before handing it to the customers.
Education
High School Diploma -
Thomas Riley High School
Gardena, CASkills
- Customer service
- Problem-solving
- Cash and credit card handling
- Product knowledge
- Customer focused
- Complaint resolution
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Gutierrez Cleaners Inc
03.2022 - Current
Food Service Handler
CorazaLlc
12.2020 - 09.2021
Ice Cream Server
Hand and Spoon
10.2019 - 06.2020
Food Service Handler
FBFJ COMBO INC
04.2019 - 10.2019
High School Diploma -
Thomas Riley High School
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