Michelle Amos
Las Vegas
Summary
Proactive Warehouse Assistant and Operations Manager with extensive experience in inventory management, shipping, and customer service. Successfully managed daily operations, optimized inventory processes, and enhanced customer satisfaction. Skilled in time management, order picking, and problem-solving, bringing a focus on safety and team collaboration.
Overview
5
5
years of professional experience
Work History
Warehouse Assistant
GT4 Warehousing and Transportation
08.2022 - 11.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Assistant Manager of Operations
PinkCherry Wholesale
02.2020 - 06.2022
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
Room Reservations Agent
Stratosphere Hotel & Casino
01.2019 - 02.2020
- Assisted guests with special requests, resulting in a memorable stay and positive feedback.
- Resolved reservation issues promptly, maintaining professionalism and composure under pressure.
- Maintained accurate records of all room reservations, ensuring seamless guest check-in and check-out processes.
- Enhanced customer satisfaction by efficiently processing room reservations and providing personalized service.
- Maintained a comprehensive knowledge of hotel policies and procedures, ensuring accurate information was conveyed to guests during the reservation process.
Education
High School Diploma -
Clark High School
Las Vegas, NV06.2004
Skills
- Time Management
- Attention to Detail
- Customer Service
- Team Collaboration
- Maintaining Workplace Safety
- Order Picking
- Problem-Solving
- Shipping and packaging
- Storage Organization
Timeline
Warehouse Assistant
GT4 Warehousing and Transportation
08.2022 - 11.2023
Assistant Manager of Operations
PinkCherry Wholesale
02.2020 - 06.2022
Room Reservations Agent
Stratosphere Hotel & Casino
01.2019 - 02.2020
High School Diploma -
Clark High School
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