Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Anderson

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Evicore
12.2018 - Current


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Banking Customer Service Representative

Western Division FCU
06.2010 - 10.2017
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.

Education

High School Diploma -

Orchard Park High School
Orchard Park, NY
06.1981

Skills

  • Data Entry
  • Call Center Customer Service
  • Feedback Acceptance
  • Customer Satisfaction
  • Call Handling

Timeline

Customer Service Representative

Evicore
12.2018 - Current

Banking Customer Service Representative

Western Division FCU
06.2010 - 10.2017

High School Diploma -

Orchard Park High School

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Michelle Anderson