Michelle Anderson
Clarks Grove,MN
Summary
Registration Representative skilled in handling high volumes of patients in fast-paced hospital settings. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 1 year of related experience. Accurate in data entry and diligent in documentation.
Overview
15
15
years of professional experience
Work History
Registration Representative
Mayo Clinic Health System
02.2023 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Collected demographic and insurance information from patients.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
Housekeeping
Mayo Health Systems
06.2015 - 02.2023
- Performed routine housekeeping functions.
- Managed housekeeping scheduling and planning.
- Reviewed housekeeping supply charts and inventories.
- Followed sanitation and good housekeeping practices.
- Performed general housekeeping and cleaning tasks.
- Resolved complaints regarding housekeeping and room service.
- Practiced excellent housekeeping to maintain accident-free workplace.
- Worked with housekeeping team to resolve issues or questions.
Bus Driver
Cedar Valley Services
11.2008 - 06.2015
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
Education
High School Diploma -
Albert Lea Senior High School
Albert Lea, MN06.1998
Skills
- Cross-Functional Teamwork
- HIPAA Compliance
- Daily Operations Management
- Patient confidentiality
- Patient Registration
- Documentation skills
- Insurance Verification
- Insurance Billing
Timeline
Registration Representative
Mayo Clinic Health System
02.2023 - Current
Housekeeping
Mayo Health Systems
06.2015 - 02.2023
Bus Driver
Cedar Valley Services
11.2008 - 06.2015
High School Diploma -
Albert Lea Senior High School
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