Michelle Anderson
Clarks Grove,MN
Summary
Registration Representative skilled in handling high volumes of patients in fast-paced hospital settings. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 1 year of related experience. Accurate in data entry and diligent in documentation.
Overview
15
15
years of professional experience
Work History
Registration Representative
Mayo Clinic Health System
Albert Lea, MN
02.2023 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Collected demographic and insurance information from patients.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
Housekeeping
Mayo Health Systems
Albert Lea, MN
06.2015 - 02.2023
- Performed routine housekeeping functions.
- Managed housekeeping scheduling and planning.
- Reviewed housekeeping supply charts and inventories.
- Followed sanitation and good housekeeping practices.
- Performed general housekeeping and cleaning tasks.
- Resolved complaints regarding housekeeping and room service.
- Practiced excellent housekeeping to maintain accident-free workplace.
- Worked with housekeeping team to resolve issues or questions.
Bus Driver
Cedar Valley Services
Albert Lea, MN
11.2008 - 06.2015
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
Education
High School Diploma -
Albert Lea Senior High School
Albert Lea, MN06.1998
Skills
- Cross-Functional Teamwork
- HIPAA Compliance
- Daily Operations Management
- Patient confidentiality
- Patient Registration
- Documentation skills
- Insurance Verification
- Insurance Billing
Timeline
Registration Representative
Mayo Clinic Health System
02.2023 - Current
Housekeeping
Mayo Health Systems
06.2015 - 02.2023
Bus Driver
Cedar Valley Services
11.2008 - 06.2015
High School Diploma -
Albert Lea Senior High School