Michelle Anderson
Canby,OR
Summary
Accomplished professional with extensive experience in healthcare coordination, daily charge posting, supervising direct reports, and working with revenue for all of Surgical services, most notably for Providence Health & Services. Excelled in managing over 260 daily communications, ensuring operational efficiency and revenue integrity. Skilled in ICD-10 and CPT coding, alongside demonstrating exceptional customer service and critical thinking abilities. Resourceful and proactive Business Information Management and Surgery scheduling Supervisor. Skilled at hiring, training and motivating personnel to meet demanding requirements. Offering 24 years of progressive experience in healthcare with proficiency in IQueue, EPIC, and microsoft programs.
Overview
23
23
years of professional experience
Work History
Business Info Mgmt & Surgery Scheduling Supervisor
Providence Health Systems
02.2022 - Current
- Streamlined shift change procedures resulting in reduced downtime between shifts.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Established strong relationships with internal stakeholders through clear communication channels and timely responses to requests or inquiries.
- Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Communication Center Specialist - Dispatch Ground
Life Flight Network
11.2020 - 01.2022
- Managed multiple hospital owners/contracts interests and needs. Prioritizing importance.
- Prepared for and responded to unforeseen events and challenges. Critical ALS and CCT transports.
- Received incoming calls and paged individuals and crews over our Push to talks.
- Managed 4-line switchboard system for busy transports on ground and flight side.
- Supported LFN by managing over 260 calls per day efficiently while maintaining professionalism and upbeat tone. Always building and having great rapport with each individual from hospital Case Managers, patients, patients family members and LFN crews.
- Scheduling Estimated Time of Arrivals. Maintaining grid for twelve hour shifts. Requested times, cancellations and/or reschedules.
- Knowledge of Flight Vector.
Surgery Scheduling and Billing Coordinator
Providence Health & Services
12.2001 - 11.2020
- Scheduling surgical procedures with accuracy for all of Surgical services using EPIC hardware. That includes: Surgery, Endoscopy, Pain Management, Endoscopy procedures and ECT's. Working with core staff including Physicians and Anesthesia to make sure surgery schedule is effective with maximum efficiency and use of time.
- Billing for all of Surgical Services. Using EPIC system making sure that all charges are correct for all of Surgical Services. That includes surgeries, Medical procedure unit (Endoscopy, Pain management, OPI) ECT's and also includes Diagnostic Imaging cases. Knowledge of ICD-10 coding and CPT/procedure coding.
- Checking to make sure supplies and Implants were documented in case correctly. Working with reps for Implants to make sure pricing is correct. Working in Lawson and doing inventory management for all of Surgical Services.
- Working with different reports in EPIC system for scheduling and billing. Working in InfoView system for statistic reports that were due sometimes quarterly, monthly and yearly. Revenue integrity management.
- Assigning staff and Anesthesia staff on daily basis.
- Perform various Clerical and Administrative tasks. Answering Main OR phone lines, surgery scheduling phone line and Endoscopy scheduling line.
- Review of scheduling and billing to have best accuracy with no errors.
- Scheduling of Interpreters for all of Surgical Services.
- Multitasking is key along with having great Customer service skills.
- Usage of Microsoft Excel, Word, Outlook
- Covered different reports that were due for my direct Supervisor when she was out of office.
- Maintaining wonderful relationships over twenty three years with Physician office employees, hospital employees and Physicians.
Education
Finance And Travel Agency
Mt Sac Community College
Walnut, CACertificate of Completion, Medical Terminology
Mt San Antonio College
Walnut, CA1991
Walnut High School
Walnut, CA1989
Skills
Customer services skills
- Self-motivated
- Team leadership
- Budgeting and finance
- Revenue Integrity Management
- Revenue reports
- Infoview
- EPIC systems
- IQueue systems
- Strong verbal communication
- Critical Thinking
- Active Listener
- Judgement and Decision making
- HIPAA laws and compliance
- Multi tasker
- ICD10 code knowledge
- CPT/Procedure coding
- Excel
- Team Management
Timeline
Business Info Mgmt & Surgery Scheduling Supervisor
Providence Health Systems
02.2022 - Current
Communication Center Specialist - Dispatch Ground
Life Flight Network
11.2020 - 01.2022
Surgery Scheduling and Billing Coordinator
Providence Health & Services
12.2001 - 11.2020
Finance And Travel Agency
Mt Sac Community College
Certificate of Completion, Medical Terminology
Mt San Antonio College
Walnut High School
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