Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Andino

Apopka

Summary

  • Dedicated professional with a proven track record at Publix Grocery, excelling in customer satisfaction and organizational skills. Demonstrated adaptability by exceeding service goals and reducing order processing times, showcasing exceptional time management, and cash handling abilities. Achieved increased customer loyalty through empathetic resolution of complaints, underscoring dependability, and a commitment to excellence. Friendly customer service cashier experienced in working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine, people-oriented individuals are successful at mediating various disputes.
  • Hardworking picker-packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Sales Merchandiser

Nicole
Orlando
03.2025 - Current
  • Stocking and Shelving: Fully stock shelves with Coke products, ensuring no empty spots.
  • Product Facing: Face labels forward to ensure products are visually appealing and catch customers' attention.
  • Collaborating with Store Managers: Communicate with store managers to understand which products need to go on displays, and which require more visibility.
  • Product Rotation (FIFO): Rotate products by placing newer items behind older ones to ensure customers get the freshest stock.
    Remove any expired products from shelves to maintain product quality and safety.
  • Display Management: Keep promotional displays fully stocked, especially during sales or special promotions.
    Ensure displays reflect Coca-Cola's branding, and current deals.
  • Sales Tracking (PICOS): Monitor sales through PICOS to track promotions and product sales.
    Prioritize products on sale, or part of promotional offers.
  • Communication with Supervisors: Regularly update and collaborate with supervisors to ensure everything looks good, and sales targets are being met.
    Provide feedback and report on any issues that need attention (e.g., stock shortages, display issues).
  • Display Audits: Take pictures of in-store displays to ensure they meet brand standards and are properly set up.
    Check that products are rotated correctly, and that no expired items are on the shelves.
  • Promotion Effectiveness: Monitor the effectiveness of in-store promotions, and ensure displays are stocked with the right products.
    Track sales data to assess how well promotions are performing.
  • Problem Solving: Address any gaps in stock or display issues, ensuring the store is always ready for customers.
  • Teamwork and Individual Performance: Work independently to manage my assigned areas, while maintaining a strong work ethic and attention to detail.
    Collaborate with teammates to help them complete tasks, and ensure all goals are met on time.
    Provide support to teammates when needed, to ensure the overall team stays on track, and everything gets done efficiently.

Order Builder

Canteen Vending Service, Corporate
03.2022 - Current
  • Expedited order fulfillment by utilizing equipment such as pallet jacks and forklifts proficiently.
  • Contributed to loss prevention efforts by identifying potential security risks in the warehouse environment and addressing them accordingly.
  • Optimized warehouse space utilization by arranging products strategically according to their demand patterns.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Reduced processing time for orders through efficient organization and prioritization of tasks.

Dairy Stocker

Publix Grocery Store
02.2024 - 04.2025
  • Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
  • Enhanced store appearance by maintaining a clean and well-organized dairy section.
  • Demonstrated strong attention to detail when checking product packaging for damage or tampering before placing items on shelves.
  • Promoted a pleasant shopping atmosphere by keeping aisles free from debris and obstructions for easy customer navigation.
  • Expedited stocking processes through proficient use of pallet jacks, hand trucks, and other material handling equipment.
  • Kept work areas neat, clean and free from debris.
  • Reduced product spoilage through careful monitoring of expiration dates and rotation practices.

Customer Service Cashier

Publix Grocery Store
02.2024 - 04.2025
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

High School Diploma -

Apopka High School
Apopka, FL
03-2022

Skills

  • Organizational skills
  • Honest and dependable
  • Customer satisfaction
  • Adaptability and flexibility
  • Time management
  • Cash handling
  • Warehouse safety
  • Loading and unloading
  • Picking and packing
  • Heavy lifting
  • Stock organization
  • Inventory management
  • Team collaboration

Timeline

Sales Merchandiser

Nicole
03.2025 - Current

Dairy Stocker

Publix Grocery Store
02.2024 - 04.2025

Customer Service Cashier

Publix Grocery Store
02.2024 - 04.2025

Order Builder

Canteen Vending Service, Corporate
03.2022 - Current

High School Diploma -

Apopka High School

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