Summary
Overview
Work History
Education
Skills
Timeline
Volunteer Experience
Volunteer Experience
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Michelle Ando

Alameda,CA

Summary

Dynamic and results-driven Administrative Professional with over a decade of managerial experience. Proven leadership skills in maintaining a professional and welcoming environment. Adept at meeting strict deadlines, ensuring work accuracy, and efficiently managing conflicting demands. Quick learner with a positive attitude, resourceful, and proficient in resolving common computer hardware issues. Exceptional technical skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and a typing speed of 50 words per minute.

Overview

25
25
years of professional experience

Work History

Co-owner/Operations Manager

Mijo Enterprises
05.2021 - 11.2023
  • Provided face to face customer service and accommodated clients with automotive reservations thru the Turo app.
  • Managed maintenance and service needs for 25 vehicles fleet.
  • Coordinated rental deliveries, pick ups from airports, various points in San Francisco Bay Area and beyond.
  • Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Mentored employees to improve work performance, promoting professional development and growth.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.

Office Manager

United Lutheran Church of Oakland
11.2017 - 08.2021
  • Managed day to day church activities.
  • Provided administrative leadership, overseeing day-to-day office operations for thriving religious community
  • Managed approximately 50 phone calls, emails, and in-person inquiries weekly, ensuring timely and accurate information dissemination.
  • Maintained accurate and up-to-date records, including membership databases, financial transactions, and event attendance.
  • Coordinated and executed church events and activities, collaborating with various ministry leaders
  • Managed budgets, financial records, and donations, providing regular financial reports to leadership team.
  • Oversaw facility rentals, maintenance and cleanliness, coordinating with maintenance staff for repairs and improvements.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Administrative Assistant

Peralta Community College
09.2016 - 11.2017
  • Provided professional, friendly telephone and in person assistance for clients; answer approximately 10 incoming calls per day on multi-line system and greeted and assisted up to 20 clients per day in resource center environment.
  • Provide reception assistance and administrative support to two case managers each managing case load of 100+ clients per year.
  • Ensured office equipment was in working order and rectified common computer hardware problems for clients and colleagues.
  • Administer and certify typing test for approximately 20 clients weekly to use in employment applications.
  • Contact clients by email monthly basis to ensure participation in workshops, and promote recruitment events; email contact improves workshop attendance by 20%.
  • Accurately manage client data for up to 800 clients per year using Excel and complete monthly, quarterly and annual reports for director.
  • Developed new database system to efficiently compile and analyze large volume and variety of client data; new system significantly reduced time required to complete monthly, quarterly and annual reports
  • Maintained office supply inventory; tracked and ordered supplies monthly using Excel
  • Assisted staff to coordinate hiring events to accommodate over 100 clients monthly.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Administrative Assistant

Excel Graphics
06.2015 - 12.2016
  • Managed day to day front office responsibilities including supporting owner printing operations utilizing MS office programs.
  • Handled various customer order related activities including order entry, expediting orders, handling proofs while managing excellent customer experience.
  • Coordinated pick-up and delivery of printing orders utilizing express mail services (FedEx, UPS, etc.)
  • Set up of printing machines in manufacturing area every morning increasing production by 10%.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in accounting system.
  • Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Administrative Assistant

Federal Protective Services
01.2014 - 01.2015
  • Provide personal assistant services to Regional Director.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Acts as point of contact for personnel action, information requests.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Service Manager

Terminix International
08.1998 - 01.2009
  • Managed 10 route technicians within San Jose/ Milpitas area.
  • Maintained records on 3000+ commercial pest customers both physically and electronically
  • Managed fleet of 23 vehicles and developed proactive maintenance program to ensure proper maintenance of all service vehicles.
  • Created and incorporated filing reference systems for matching technician to vehicle and phone to ensure accuracy and increasing productivity by 20%.
  • Updated and maintained master phone list for branch resulting in saving $300 monthly on their cell phone bill.
  • Documented records of technician hours for Structural Pest Control Board ensuring technicians maintained their State issued license to keep them and company in compliance.
  • Maintained calendars for meetings, training and inspections for technicians and management staff
  • Coordinated staff meetings and on-site training classes
  • Generated purchase orders, ordered office supplies and equipment resulting in 15% savings.

Education

Office Administration -

Learn It
San Francisco, CA
01.2014

Skills

  • Small Business Operations
  • Policy and Procedure Implementation
  • Business Growth
  • Leadership abilities
  • Problem solving
  • Organizational skills
  • Schedule Management
  • Customer Service Management
  • Operations Management
  • Records Management
  • Report Generation
  • Administrative Management
  • Data Management
  • Calendar Management

Timeline

Co-owner/Operations Manager

Mijo Enterprises
05.2021 - 11.2023

Office Manager

United Lutheran Church of Oakland
11.2017 - 08.2021

Administrative Assistant

Peralta Community College
09.2016 - 11.2017

Administrative Assistant

Excel Graphics
06.2015 - 12.2016

Administrative Assistant

Federal Protective Services
01.2014 - 01.2015

Service Manager

Terminix International
08.1998 - 01.2009

Office Administration -

Learn It

Volunteer Experience

Alameda SDA Church, Communications Coordinator, 2009, 2015, Assemble, organize and maintain 200 member directory using MS Excel and Publisher, Manage and update weekly church bulletin and coordinate publishing with printing company using MS Word and/or Publisher, Receive donations, issue receipts for cash received, maintain payment records, Prepare Treasurer's Report for annual general meeting and advise management committee on funding requirements for future projects, Use of DSLR camera to document church functions and later create a slide show using MS PowerPoint

Volunteer Experience

Communications Coordinator, Alameda SDA Church, Alameda, CA, 2009, 2015, Assemble, organize and maintain 200 member directory using MS Excel and Publisher, Manage and update weekly church bulletin and coordinate publishing with printing company using MS Word and/or Publisher, Receive donations, issue receipts for cash received, maintain payment records, Prepare Treasurer's Report for annual general meeting and advise management committee on funding requirements for future projects, Use of DSLR camera to document church functions and later create a slide show using MS PowerPoint

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Michelle Ando