Michelle Andrade
Carteret,NJ
Summary
Dedicated and detail-oriented Patient Service Representative with 3 years of experience in healthcare customer service and administrative support. Proven ability to manage patient interactions with empathy and professionalism, ensuring a positive experience while accurately processing patient information and addressing inquiries. Highly skilled in utilizing the Epic system and maintaining confidentiality in line with HIPAA regulations. Strong communicator with a passion for enhancing patient satisfaction and streamlining administrative processes. Seeking to leverage skills and experience to contribute to a dynamic healthcare team focused on delivering exceptional patient experiences.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
RWJ Pediatric Orthopedic
04.2022 - Current
- Managed the check-in and check-out process for over 100 patients almost daily, ensuring a seamless patient flow and high levels of satisfaction
- Utilized the Epic system to efficiently schedule and coordinate patient appointments, optimizing the clinic’s appointment availability and minimizing wait times
- Handled a high volume of incoming calls in a fast-paced call center, effectively addressing patient inquiries, scheduling appointments, resolving issues with professionalism and empathy
- Diligently obtained and processed patient referrals, ensuring timely access to specialists and necessary services while maintaining compliance with Medicaid and insurance guidelines
- Maintained accurate and up-to-date patient records in adherence with HIPAA regulations, ensuring confidentiality and privacy of sensitive information
- Verified insurance eligibility and coverage for patients
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Managed patient registration process, confirming data accuracy and completeness
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems
- Took copayments and compiled daily financial records.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity
- Trained new staff on filing, phone etiquette and other office duties
- Worked on pre-reg missing items workques to correct any registration errors
- Proactively managed patient waitlists by calling off waitlisted patients to increase appointment availability and expedite care delivery
- Efficiently scanned and integrated X-ray reports into patient electronic health records for seamless access and improved workflow within healthcare teams
- Created and documented telephone calls in patient charts, effectively routing patient concerns to doctors and medical staff to ensure timely and appropriate care
- Managed incoming and outgoing faxes, ensuring timely and accurate processing and distribution of confidential patient records and documents
- Updated appointment notes to ensure accurate diagnoses and corresponding treatment plans, enhancing patient care and outcomes
Delivery Driver
LaserShip
03.2021 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Receiving Department Lead
Horizon Group Usa
06.2019 - 08.2020
- Gathered and processed merchandise returns.
- Comparing purchase orders with invoices and packaging lists.
- Inspecting deliveries to ensure they match order and invoice criteria.
- Receiving and signing for deliveries.
- Unloading deliveries from trucks.
- Processing returns for incorrect or unsatisfactory items.
- Organizing and storing received items in appropriate areas.
- Updating inventory with received items.
- Communicating with vendors regarding delays or problems.
- Maintaining records of orders, delivery details
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Worked with inventory managers and unloaders to plan deliveries.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Processed required paperwork to expedite handling of shipped and received goods.
- Made sure to have morning reports ready containing all information on shipments.
Data Entry Clerk
Argix Logistics
06.2012 - 12.2014
- Scanned documents and saved in database to keep records of essential organizational information.
- Identified data entry errors and reported to necessary departments.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Assisted with receptionist duties & file organization.
- Produced monthly reports using advanced Excel spreadsheet functions.
Education
High School Diploma -
South River High School
South River, NJSkills
- Bilingual
- Exceptional communication and interpersonal skills
- Proficient in using Epic
- Multitasking and Prioritization
- Attention to Detail
- Ability to handle sensitive information with confidentiality and professionalism
- Time Management
- Proficient in using Microsoft Excel
- Customer service
- Patient greeting
- Data entry proficiency
- Phone etiquette
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
RWJ Pediatric Orthopedic
04.2022 - Current
Delivery Driver
LaserShip
03.2021 - 09.2021
Receiving Department Lead
Horizon Group Usa
06.2019 - 08.2020
Data Entry Clerk
Argix Logistics
06.2012 - 12.2014
High School Diploma -
South River High School
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