Michelle Andrade
Compton,CA
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Lids HD. Successfully implemented sales strategies that enhanced product visibility and reduced shrinkage. Skilled in staff training and employee scheduling, fostering a collaborative environment that drives performance and elevates customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Lids HD
Cerritos, CA
07.2023 - Current
- Assisted in managing daily store operations to ensure optimal customer service.
- Developed and implemented sales strategies to enhance product visibility and inventory turnover.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with team members to improve workflow efficiency during peak business hours.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Five Below
Compton
12.2021 - 09.2022
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained organized merchandise displays to drive sales and improve store aesthetics.
- Processed transactions efficiently, ensuring accuracy during high-volume periods.
- Collaborated with team members to achieve sales targets and optimize inventory management.
- Monitored stock levels and assisted in restocking shelves to meet customer demand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Citrus Hill High School
Riverside, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Employee scheduling
- Recruiting and interviewing
Timeline
Assistant Manager
Lids HD
07.2023 - Current
Sales Associate
Five Below
12.2021 - 09.2022
High School Diploma -
Citrus Hill High School