Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle A. Newton

Imperial

Summary

Goal-oriented professional with a strong background in Human Relations Management and Counseling. Skilled in team building, program implementation to enhance efficiency, and ensuring alignment of policies with organizational objectives. Experienced in driving success through effective leadership and strategic decision-making.

Overview

39
39
years of professional experience

Work History

Community Living Coordinator

Citizen Care Inc.
07.2018 - Current

The coordination of services and supports

Performing on-call responsibilities as assigned

Compliance with 6400 Regulations and the Office of Developmental Program's medication administration guidelines

Performance of all ISP responsibilities of the Program Specialist position in accordance with the 6400 Regulations

TOUR COORDINATOR

Exceptional Adventures, Partners for Quality
08.2015 - 02.2019
  • Responsible for the overall coordination/supervision of assigned Exceptional Adventures’ activities, day trips and/or overnight tours

SUPPORTS ASSISTANT

Citizens’ Care Inc.
01.2014 - 07.2018
  • Assisting clients to realize personal goals; assessing their needs, assisting clients during activities and trips Assisting clients with basic Personal Care needs; brushing teeth, taking a shower, dressing/changing clothes, going to the bathroom, mealtime activities and using adaptive devices
  • Assisting clients with their Health and Dietary needs which includes the taking of prescribed medications, following prescribed diets including proper food textures, adhering to health care summaries and making a variety of healthy food choices
  • Assisting clients to experience Home Life; doing laundry, washing dishes, preparing meals and cleaning
  • Assisting clients to experience Community Life; shopping, banking, visiting family and friends, living an active and varied social life, establishing and maintaining meaningful relationships

TELEPHONE OPERATOR

National Link
03.2013 - 09.2013
  • Answering calls on a 25 line switchboard in a courteous and timely manner
  • Receive, sort and distribute incoming mail daily
  • Data entry

BENEFITS ADMINISTRATOR

Jamaica Urban Transit Company Limited
05.2008 - 11.2012
  • Administered health, group life and personal accident insurance and retirement benefit programs to all company employees
  • Facilitated the negotiation of the cost of all types of insurance benefits
  • Provided information on loans, grants, scholarships, charter services offered by the company and its affiliates
  • Coordinated and implemented the company’s HIV Awareness Program
  • Investigated and reported on-the-job accidents for insurance carriers
  • Planned and conducted new employee orientation to foster positive attitude toward organizational objectives
  • Conducted interviews for entry level positions
  • Offered bereavement counseling to employees and family members of deceased employees
  • Facilitated counseling sessions with employees having personal issues

ASSISTANT FACULTY ADMINISTRATOR; Students’ Affairs Department

University of Technology, Jamaica
04.2003 - 05.2008
  • Facilitated the examinations process on a progressive basis
  • Aided the Faculty Administrator with the processing of students’ grades and other student related issues
  • Assisted students in resolving academic, social, financial and personal issues
  • Coordinated and implemented Orientation Program for incoming students to the faculty
  • Represented the Faculty at Job Fairs hosted by various organizations
  • Represented the University at College Workshops held overseas

SENIOR EXECUTIVE ASSISTANT

Victoria Mutual Insurance Company Limited
10.1992 - 12.2002
  • Provided administrative support to the Underwriting Manager as necessary
  • Conserved executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications
  • Maintained executive’s appointment schedule by planning and scheduling meetings, conferences and teleconferences
  • Represented the executive by attending meetings in the executive’s absence; speaking for the executive
  • Completed projects by assigning work to clerical staff; following up on results
  • Coordinated social events for staff and associates
  • Facilitated uniform disbursement for female staff members
  • Inventoried and ordered company stationery as necessary

HUMAN RESOURCE MANAGER

Students’ Loan Bureau
10.1986 - 09.1992
  • Maintained human resource staff by recruiting, selecting, orienting, and training employees
  • Planned and conducted new employee orientation to foster positive attitude toward organizational objectives
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
  • Maintained the work structure by updating job requirements and job descriptions for all positions
  • Prepared Job Evaluation forms for company employees
  • Maintained the work structure by updating job requirements and job descriptions for all positions
  • Drafted enrollment cards for Health, Group Life and Pension Plan and updated Vacation Cards
  • Supervised a small department to ensure quality assurance
  • Maintained historical human resource records by designing a filing and retrieval system; keeping past and current records

Education

Bachelor of Science in Education - GUIDANCE & COUNSELING

Jamaica Theological Seminary
06.2010

Certificate (Credit) - EARLY CHILDHOOD EDUCATION

University of the West Indies School of Continuing Studies
12.2002

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making

Timeline

Community Living Coordinator

Citizen Care Inc.
07.2018 - Current

TOUR COORDINATOR

Exceptional Adventures, Partners for Quality
08.2015 - 02.2019

SUPPORTS ASSISTANT

Citizens’ Care Inc.
01.2014 - 07.2018

TELEPHONE OPERATOR

National Link
03.2013 - 09.2013

BENEFITS ADMINISTRATOR

Jamaica Urban Transit Company Limited
05.2008 - 11.2012

ASSISTANT FACULTY ADMINISTRATOR; Students’ Affairs Department

University of Technology, Jamaica
04.2003 - 05.2008

SENIOR EXECUTIVE ASSISTANT

Victoria Mutual Insurance Company Limited
10.1992 - 12.2002

HUMAN RESOURCE MANAGER

Students’ Loan Bureau
10.1986 - 09.1992

Certificate (Credit) - EARLY CHILDHOOD EDUCATION

University of the West Indies School of Continuing Studies

Bachelor of Science in Education - GUIDANCE & COUNSELING

Jamaica Theological Seminary
Michelle A. Newton