MICHELLE-Anne FAUSTIN
Fort Lauderdale,FL
Summary
As an energetic and passionate college student currently working towards my BS in Biomedical Engineering and Biology at St. John's University. Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
4
4
years of professional experience
Work History
Hospital Volunteer
Joe DiMaggio Children's Hospital
Hollywood, Florida
11.2018 - 08.2019
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns and other observations to staff.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Transported patients and helped with discharge procedures.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Carried laboratory specimens, results and charts to appropriate departments.
- Took newspapers, flowers and other personal items to patients on all floors.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
Homeless Shelter Volunteer
Covenant House New York
New York City , NY
10.2019 - 03.2020
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Educated young people about strategies for driving discussions and promoting social changes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Barista
Starbucks
Sunrise , Florida
07.2020 - 04.2022
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Shelter Volunteer
Women In Distress Of Broward County
Lighthouse Point , FL
08.2020 - 01.2021
- Managed facility laundry, cleaning and restocking.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
Lab Assistant Intern
St. John's University
Jamaica , NY
09.2021 - 05.2022
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Calibrated and maintained instruments to keep equipment fully operational.
- Maintained documentation on tests performed in lab.
- Set up, maintained and verified sterility of lab equipment and tools.
Shadowing Student
Jamaica Medical Center
Jamaica, NY
06.2022 - 07.2022
- Documented observations and permanent records to record job specifics, challenges and requirements for end reporting.
- Observed Physical Therapist and their job actions.
- Followed different doctor professionals for more than 5 hours.
- Learned how to treat patients using different heat techniques and how to help patients do specific activities with accuracy and efficiency.
- Worked in team environment to maintain high levels of productivity.
Education
High School Diploma -
St. Thomas Aquinas High School
Fort Lauderdale 05.2019
Bachelor of Science - Biomedical Engineering
ST. JOHNS UNIVERSITY
Jamaica, NY05.2023
Skills
- Experience working with/Labs
- Compound microscope
- Inverted Microscope
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Works on registers daily to authorize returns and
- Exchanges, and audit receipts
- Information Intake
- Classroom Management Techniques
- Verbal and Written Communication
- Status Updates
- Time Management
- Document Scanning
Languages
Creole
Professional Working
Timeline
Shadowing Student
Jamaica Medical Center
06.2022 - 07.2022
Lab Assistant Intern
St. John's University
09.2021 - 05.2022
Shelter Volunteer
Women In Distress Of Broward County
08.2020 - 01.2021
Senior Barista
Starbucks
07.2020 - 04.2022
Homeless Shelter Volunteer
Covenant House New York
10.2019 - 03.2020
Hospital Volunteer
Joe DiMaggio Children's Hospital
11.2018 - 08.2019
High School Diploma -
St. Thomas Aquinas High School
Bachelor of Science - Biomedical Engineering
ST. JOHNS UNIVERSITY
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