Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

MICHELLE ANTHONY

Detroit,MI

Summary

Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes. Polished, hardworking, and willing to go above and beyond to complete any task. Provided coaching to 30 employees to encourage professional growth and meet short- and long-term goals. Dedicated to learning, growing, and succeeding. Outstanding interpersonal skills and a dedication to assisting patients in receiving effective care in accordance with their preferences and standards.

Overview

8
8
years of professional experience

Work History

Kroger
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
  • Helped customers by answering their questions and completing their requests.

Security Supervisor

Securatech Guard Services
08.2023 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.

High school Security Officer

Security Guard Officer

Securitas Security Services USA
11.2021 - Current
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Assessed fire detectors and alarm systems to prevent and address issues.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Observed patrons and customers to quickly address security situations.

Donor Floor Supervisor

Octapharma Plasma, Redford Charter
04.2016 - 10.2021
  • Oversaw daily operations at a facility that cared for more than 100 people
  • Trained medical screeners and Phlebotomist about different standard operating procedures
  • Quickly resolved conflicts between donors , techs and other employees to keep workflow on track
  • Was in charge of a team of Medical screeners , Phlebotomist and Donor floor techs
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information
  • Pushed for improvements in process, efficiency, and quality, which resulted in quicker patient wait times.

Education

Cosmetology -

Dorsey School of Beauty, Taylor, MI

High School Diploma -

West Side Academy
06.2014

Skills

  • Computer literate
  • Excellent verbal communication
  • Heavy lifting
  • Money management
  • Customer service
  • Cash register operations
  • Bagging assistance
  • Cleanliness
  • Payment processing
  • Cash counting
  • Time management skills
  • Goal-oriented
  • Multi-Task Management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Word
  • Recording data
  • Sample and blood collection
  • Venipuncture

Additional Information

  • . Proven track record of keeping equipment and lab areas in compliance with regulatory requirements. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the plasma business. Quality-focused team player with an efficient and accurate approach, with 5 years of industry experience.

Timeline

Security Supervisor - Securatech Guard Services
08.2023 - Current
Security Guard Officer - Securitas Security Services USA
11.2021 - Current
Donor Floor Supervisor - Octapharma Plasma, Redford Charter
04.2016 - 10.2021
- Kroger
Dorsey School of Beauty - Cosmetology ,
West Side Academy - High School Diploma,
MICHELLE ANTHONY