Michelle Antone
Tucson,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Circle K
Tucson, AZ
04.2021 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Drive-Thru Cashier
Raising Cane's Restaurants
Tucson, AZ
09.2020 - 01.2021
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Assisted in training new employees on restaurant procedures and policies.
- Ensured compliance with all health regulations related to food handling practices.
Food Service Worker
Sodexo Food Service
Tucson, AZ
09.2019 - 08.2020
- Operated dishwashing machines safely and efficiently.
- Served meals to customers in a friendly and courteous manner.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Ensured that all foods were prepared according to health department regulations.
- Assisted in the preparation of food items according to recipes and instructions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Acquired new skills to support team and further accommodate customer needs.
Food Service Worker
AllStaff Solutions
Tucson, AZ
05.2016 - 08.2019
- Responded promptly to customer inquiries regarding menu items or special requests.
- Cleaned kitchen areas, equipment and utensils.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Prepared beverages such as coffee, tea, soda.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained professional demeanor during interactions with customers and co-workers.
- Performed variety of duties related to food service.
Housekeeping Room Attendant
Doubletree By Hilton
Tucson, AZ
05.2015 - 01.2016
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replaced dirty linens with clean items according to established standards of quality control.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Merchandise Associate (Intern)
Homegoods Stores
Tucson, AZ
02.2015 - 04.2015
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Assisted customers in locating desired items and provided advice on product features.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
Education
High School Diploma -
Baboquivari High School
Sells, AZ05-1992
Skills
- Cash Register Operation
- ID Verification
- Customer Service
- Cash Handling
- Product Knowledge
- Cleaning and sanitizing
- Merchandise Restocking
- Service Upselling
- Excellent oral and written communication
- Housekeeping
- Hardworking
- Cleaning methods
- Retail Floor Stocking
- Retail display setup
- Stocking Supplies and Retail Products
- Barcode scanning
- Loading and unloading
- Punctual and Dependable
- Self-Motivated and Disciplined
- Clear Communication
Timeline
Customer Service Representative
Circle K
04.2021 - 03.2024
Drive-Thru Cashier
Raising Cane's Restaurants
09.2020 - 01.2021
Food Service Worker
Sodexo Food Service
09.2019 - 08.2020
Food Service Worker
AllStaff Solutions
05.2016 - 08.2019
Housekeeping Room Attendant
Doubletree By Hilton
05.2015 - 01.2016
Merchandise Associate (Intern)
Homegoods Stores
02.2015 - 04.2015
High School Diploma -
Baboquivari High School