MICHELLE A. PEREZ
New York,NY
Summary
Dynamic Program Director with extensive experience at Lantern Community Services, excelling in program management and compliance monitoring. Proven track record in policy writing and staff supervision, achieving 100% compliance in contractual obligations. Adept at data analysis and fostering team collaboration to enhance service delivery and client outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Director
Lantern Community Services
New York, NY
05.2024 - Current
- Recruited, instructed, oversaw, and cultivated a program team with a robust sense of responsibility for attaining results for renters and adhering to Lantern and other funder stipulations.
- Administered continuous supervision of personnel as necessary and coordinated weekly staff and clinical meetings.
- Proactively participated in training that enhances the Program Director's professional growth and finds training opportunities for Program staff.
- Evaluated critical situations, examined the suitability of incident management, and ensured reporting to stakeholders and upper management. Amend policies and incident response protocols as necessary.
- Administered continuous supervision of personnel as necessary and coordinated weekly staff and clinical meetings. Offer case management assistance to personnel as required.
- Collaborated with Leasing and Compliance personnel to interview prospective tenants for the program and facilitate the move-in and program orientation procedures.
- Established connections with community organizations to enhance the program's efforts.
Senior Program Coordinator
Housing Works City Sanctuary
Queens, NY
07.2023 - 05.2024
- Managed the operation staff in the city sanctuary during all shifts and ensured compliance with city and state regulations.
- Arranged for the Committee of Hispanic Children and Families (CHCF) team, with whom we subcontract social services to the hotel's clientele and members of the City Sanctuary Emergency.
- Worked collectively with the Department of Homeless Services and liaisons to complete reconciliation and vacancy reports.
- Managed and trained CARES database system for staff and managers.
- Managed the hotel to formulate internal policies and processes within two months successfully.
- Responsibilities involved actively engaging in the process of recruiting highly skilled personnel, which includes conducting interviews and providing recommendations for hiring.
- Management's objective is to oversee and support the onboarding process for new employees, specifically in the healthcare provider role, to maintain uniformity in training.
- Represented in the management role of a hotel representative during community gatherings.
- Consistently implement and uphold the Residential Code of Conduct and House Rules.
- Evaluated and examined the operations budget to identify strategies for reducing expenditures.
- Identify potential challenges and areas of conflict, and after that, develop strategies to enhance efficiency and align Housing Works' values for optimal outcomes.
Program Director
SERVICES FOR THE UNDERSERVED
Bronx, NY
05.2021 - 06.2023
- Fulfilled measures to promote effective strategic and operational planning, ensuring personnel comprehensively understood the program's goals, objectives, and strategies.
- Engaged in maintaining correspondence and fulfilling the responsibility of generating monthly and annual reports.
- Maintained accountability for establishing and sustaining communication with various service organizations and guaranteeing appropriate client placement inside these agencies.
- Retained knowledge and understanding of the legal framework, including Federal, State, and Local rules and regulations pertaining to community residences.
- Ensured program and agency policies refer to the set of guidelines and regulations that govern the operations and activities of a certain program or agency. These policies are designed to provide a framework for decision-making to ensure compliance with legal.
- The action plan results' declarable progress toward reaching corporate goals, objectives, and strategies was monitored, coordinated, documented, and reported.
- Guaranteed employee performance was assessed and confirmed by examining completed assignments and work approaches.
- Incorporated staff development as a means to address training gaps and ensure that work objectives are met.
Program Property Manager/ Compliance Worker
VIOLENCE INTERVENTION PROGRAM INC.
Bronx, NY
06.2017 - 04.2022
- Supervised eleven employees, including a social worker, a house monitor/hotline counselor, and a housing specialist.
- Effectively addressed emergencies and delivered crisis intervention as required.
- Ensured that communication met specified appearance and substance standards while fulfilling all logistical requirements.
- Provided support to the Human Resource Manager in recruiting and selecting personnel and provided orientation and training to newly formed teams, including developing staff members.
- Sustained up-to-date staff schedules to optimize the delivery of services and provide round-the-clock coverage.
- Managed employee performance was assessed and validated by examining completed tasks and work approaches.
- Prepared and executed the program contracts and the program's scope of services (HUD, OTDA, and OVS).
- Effectively execute program planning and performance to fulfill the contractual commitments and encompass the full range of services provided by the program.
- Implemented measures to ensure that the contract adhered to rigorous requirements, resulting in zero citations and achieving full compliance at a rate of 100%.
- Exceptional service was provided to every customer through attentive listening to their problems and giving thorough responses to their inquiries.
- Efficaciously spearheaded crucial initiatives that culminated in creating educational curricula for the organization.
Program Coordinator Linkage to Care
HARLEM UNITED
New York, NY
08.2014 - 06.2017
- Supervised a team of eight employees, comprising two Behavioral Health Specialists, two Patient Navigators, two Case Managers, and two Community Health Workers.
- Monthly Data-Driven Supervision (DDS) sessions are conducted with a team of eight staff members to oversee the examination of the service delivery system.
- Managed the achievement of year-to-date targets, proper handling of intakes, documentation in compliance with contract specifications, adherence to progress note requirements, and accurate and meticulous recording of referrals.
- Identified and rectified service inadequacies by implementing programmatic responses and appropriate corrective measures.
Assistant Program Coordinator
AIDS COMMUNITY OF QUEENS COUNTY
Jamaica, NY
04.2011 - 08.2014
- An essential team member of a service provider that serves 30,000 clients in Queens.
- Collaborated closely with the Program Coordinator and Director of Housing to ensure program integrity, adhere to state contract requirements, and implement best practices in housing.
- Provided oversight for a team of four individuals, including two Housing Case Managers, a Harm Reduction Specialist, and a Treatment Adherence Specialist.
- Conducted building and apartment inspections, both internally and externally, to verify compliance with health and safety codes to ensure occupants' safety.
- Implemented co-directed client service plans and improved the client's everyday living.
- Managed data electronic case recorder was reviewed using eCOMPAS to verify the use of crisis intervention tactics.
Program Director
POSTGRADUATE CENTER FOR MENTAL HEALTH
New York, NY
05.2008 - 05.2010
- Supervised a twenty-client co-occurring disorder residential treatment program that is open 24 hours a day.
- Ensured the fulfillment of contractual obligations outlined by the Office of Mental Health, achieving.
- Managed a team of twenty personnel overseen, consisting of eight Residential Counselors and twelve per-diem employees.
- Interviewed and hired new workers who comprehensively understood the organization's culture and methodologies to deliver exceptional client-centered services.
Education
Master's - Philosophy in Human Services
Walden University
01.2022
Master's - Public Administration
Metropolitan College of NY
01.2006
Bachelor of Arts Degree - Liberal Arts
College of New Rochelle
01.2003
Ph.D. - Human Services: Specializing in Disaster, Crisis, and Intervention
Walden University
Skills
- Program management
- Incident management
- Policy writing
- Staff supervision
- Data analysis
- Compliance monitoring
Certification
- National Society of Leadership Success, 2023
- Golden Key International Honour Society, 2022
- Mental Health Responder, American Red Cross
- Protecting Human Research Participants, National Institutes of Health (NIH), 09/16/13, 1265958
Training
- A Leader in Every Chair: Developing Leaders at Every Level
- Using Performance Evaluations to Create Leaders & Meet Organizational Goals
- What Does A Trauma-Informed Program Look Like
- Healthy Organizational Culture
- Managing Addiction as a Chronic Illness
- Motivational Interviewing in a Chemical Dependency Treatment Setting
- Ending the AIDS Epidemic in New York State
- Intimate Partner Violence and Domestic Violence in OASAS Certified Programs
- Recognizing and Responding to Domestic Violence for Substance Use Disorder
- Motivational Interviewing
- Trauma & Aftermath
- Domestic Violence/Safety Planning
- Harm & Risk Reduction
- Case Management & Planning
Research
H.I.M.A.D. Helping Individuals Make a Difference: The Growth and Development of At-Risk Adults, 2005
Dissertation
Exploring the Lived Experiences of Rural Women of Color Seeking Police Intervention During an Intimate Partner Violence Crisis, 2025
Timeline
Program Director
Lantern Community Services
05.2024 - Current
Senior Program Coordinator
Housing Works City Sanctuary
07.2023 - 05.2024
Program Director
SERVICES FOR THE UNDERSERVED
05.2021 - 06.2023
Program Property Manager/ Compliance Worker
VIOLENCE INTERVENTION PROGRAM INC.
06.2017 - 04.2022
Program Coordinator Linkage to Care
HARLEM UNITED
08.2014 - 06.2017
Assistant Program Coordinator
AIDS COMMUNITY OF QUEENS COUNTY
04.2011 - 08.2014
Program Director
POSTGRADUATE CENTER FOR MENTAL HEALTH
05.2008 - 05.2010
Master's - Philosophy in Human Services
Walden University
Master's - Public Administration
Metropolitan College of NY
Bachelor of Arts Degree - Liberal Arts
College of New Rochelle
Ph.D. - Human Services: Specializing in Disaster, Crisis, and Intervention
Walden University
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