Michelle Applegate
Lakewood,Colorado
Summary
I am a positive and dedicated professional with a passion for helping people. I have years of experience being successful at balancing guest, client, and business needs while providing excellent customer service and building strong working relationships. I am self-motivated and great at communication and problem solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Clinic Admissions Associate
Action Behavior Centers
Highlands Ranch, CO
10.2022 - Current
- Responsible for day-to-day administrative duties such as patient admissions processes, appointment scheduling, document management, internal and external communication with referall sources.
- Giving exemplary support during inbound calls for prospective and current client families to assist them in accessing the clinical services they seek.
- Handling various marketing, operational, and admissions tasks to support the work of our Operations Manager, clinical leadership, and other Clinic Admissions Associates
- Leading by example to build/maintain a positive culture in the clinic by embodying our core values (Learning, Team, Excellence, Caring, Fun!)
Head Lifeguard/Swim Instructor
City of Lakewood
Lakewood, CO
04.2022 - 10.2022
- Coordinated and taught group and private swim lessons. Included managing payments and scheduling with private lesson participants.
- Lead and participated in monthly in-service trainings
- Monitored pool area for distress signs and acted immediately in emergencies.
- Conveyed rules and expectations to patrons consistent with facility policies and procedures.
- Resolved member issues and answered patron questions with high quality customer service.
- Exhibited excellent teamwork and leadership among coworkers in order to maintain a professional, safe, and efficient environment.
Swim Instructor
Little Kickers Swim School
Denver, CO
02.2022 - 04.2022
- Energetically taught swimming lessons in accordance with the methods and techniques outlined by Little Kickers Swim School. Children taught were ages 5 months and up
- Ensured swimmer safety at all times.
- Provided a safe and welcoming environment for children and families at all times.
- Provided positive and corrective feedback to students on their swimming efforts.
- Encouraged and progressed each swimmer’s abilities in a fun and safe way.
- Provided parents with individualized feedback on student’s progress.
- Ensured appropriate equipment and toys were used for lessons.
- Assisted in maintaining a clean and safe pool environment for clients, staff, and the general public.
Aquatics Coordinator
Mountain Recreation
Gypsum, CO
12.2013 - 02.2022
- Started employment as a Lifeguard and earned several promotions up to Aquatics Department Coordinator.
- Assisted Aquatics Supervisor in planning, implementing and organizing high quality recreation programs and services.
- Hired, trained, and supervised part time aquatics staff. Assisted with onboarding, evaluations, disciplinary action, and in-service trainings.
- Coordinated and instructed American Red Cross courses including Swim Lessons, Lifeguard Training, First Aid/CPR/AED Training, Babysitters Training, and Junior Lifeguarding
- Independently monitored pool mechanical systems and equipment, including backwashing, trouble-shooting, record keeping and chemical dosing.
- On duty lifeguard shifts as needed. Explained and enforced facility rules with quality customer service, responded appropriately to emergencies and lead staff responses to incidents, assisted patrons with requests and concerns.
- Established and maintained positive relationships with other departments, patrons, and the community.
- Front desk receptionist shifts as needed which included answering phones and email, assisting members with questions, collecting and tracking transactions, scheduling, inventory, housekeeping.
Customer Service Attendant
Breeze Thru Car Wash
Johnstown, CO
08.2016 - 05.2017
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Set up and activated customer accounts. Operated cash register and processed cash, credit card and check payments. Compiled transaction reports.
- Completed opening and closing tasks in the mornings/evenings including locking/unlocking the building, removing equipment covers, testing the machines for proper functioning and safety before opening, restocking supplies and other tasks as assigned.
- Operated car wash equipment using appropriate options specific to each customer, guided customers onto the conveyor belt using hand signals, troubleshooting the equipment and computer programs.
- Daily cleaning and maintenance of car wash tunnel, equipment, mechanical room, office, and surrounding area.
Front Desk Receptionist
Elements-A Day Spa
Eagle, CO
08.2012 - 08.2013
- Welcomed customers and engaged in friendly conversations while conducting check-in process. Processed client intake forms.
- Processed payments and updated accounts to reflect balance changes. Prepared daily shift reports and balanced cash register to accurately reflect all transactions.
- Scheduled and confirmed appointments in person and over the phone. Input customer and appointment data into reservation software.
- Maintained facility cleanliness and organization. Prepare treatment rooms before each appointment
- Educated clients about products we sold and assisted them with purchases.
- Inventory tracking and restocking
Education
High School Diploma -
Eagle Valley High School
Gypsum, CO05.2014
Some College (No Degree) - Elementary Education
Colorado Mountain College
Edwards, COSome College (No Degree) - Elementary Education
University of Northern Colorado
Greeley, COSkills
- Customer Service
- Leadership
- Employee management
- Interpersonal skills
- Working independently and collaboratively
- Conflict resolution
- Technical proficiency
- Data entry and record keeping
- Trustworthy
- Flexible and adaptable
- Friendly, positive attitude
References
- Lauren Block: Operations Manager
Email: lauren.block@actionbehavior.com
- Ashlee Yarrington: Senior Physician Liaison
Email: ashlee.yarrington@actionbehavior.com
- Brandon Wheeler: Regional Director of Operations/Former Operations Manager
Email: brandon.wheeler@actionbehavior.com
- Melanie Marshall: Group Clinical Director
Email: melanie.marshall@actionbehavior.com
- Kacy Carmichael: Former Supervisor/Aquatics Director
Phone number: (440) 781-0698
- Amber Moreno: Friend and former coworker/supervisee
Phone number: (970) 355-9913
Accomplishments
- Promotion to Senior CAA at Action Behavior Centers in 2023
- Received five Core Value Awards at Action Behavior Centers
- Promotions beyond my starting position as Lifeguard at Mountain Recreation: Swim Instructor, Head Lifeguard, Pool Supervisor, Aquatics Coordinator
- Mountain Recreation Employee of the Year 2015
Certification
- First Aid/CPR
- QPR Suicide Prevention Training
Timeline
Senior Clinic Admissions Associate
Action Behavior Centers
10.2022 - Current
Head Lifeguard/Swim Instructor
City of Lakewood
04.2022 - 10.2022
Swim Instructor
Little Kickers Swim School
02.2022 - 04.2022
Customer Service Attendant
Breeze Thru Car Wash
08.2016 - 05.2017
Aquatics Coordinator
Mountain Recreation
12.2013 - 02.2022
Front Desk Receptionist
Elements-A Day Spa
08.2012 - 08.2013
High School Diploma -
Eagle Valley High School
Some College (No Degree) - Elementary Education
Colorado Mountain College
Some College (No Degree) - Elementary Education
University of Northern Colorado