Hi, I’m
Michelle Aquino
The Bronx
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
1
Certification
Work History
Suarez Consulting
Confirmation Specialist (CONTRACT)
01.2023 - 06.2023
Job overview
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Make outbound telephone calls to clients
- Answer inbound telephone calls
- Develop and implement organized filing systems
- Create and organize reports for specific company records
- Gathered information from prospective customers to identify solar energy needs.
- Scheduled consultations for 20+ potential customers daily.
- Handled complaints and questions, and re-directed calls to other team members.
- Made 50+ phone calls daily to establish first contact with potential customers and set meetings with salespeople.
- Acted as first point of contact and set appointments for prospective clients.
- Rehash 10+ weekly
MetroPCS BY T-Mobile
Sales Manager
01.2013 - 05.2022
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Calculated deductions and processed payroll for employees.
- Updated employee files with new details such as changes in address or salary levels.
- Responsible for providing training and creating work schedules.
- Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
- Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
- Acts as the contact person for employees with complaints or requests for time off.
- May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
- Perform other duties as assigned.
Conifer Healthcare Solutions
Patient Care Advocate REMOTE
05.2018 - 09.2021
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Monitored progress and documented patient health status changes to keep care team updated.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Facilitated communication between hospital departments.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent
- conducted interviews with patients and/or family members
- Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle
- Performs financial clearance function including collections
- Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review
The Lifestyle Group
Administrative Assistant
11.2014 - 11.2016
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Coordinated appointments to show marketed properties.
- Prepared purchase agreements and disclosures
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Education
Monroe CollegeThe Bronx, NY
Bachelor Of Business Administration from Health Services Administration
01.2024
Monroe CollegeThe Bronx, NY
Associate Of Applied Science from Medical Administration
06.2023
Skills
- Team Recruiting and Onboarding
- Onsite Visits
- Microsoft Word
- Administration and Reporting
- Microsoft Office proficiency Strong problem solver
- QuickBooks expert
- Supervising Employees
- Multi-Line Telephone System Operation
Certification
Mandated Reporter Training
Infant brain development
Workplace blood borne pathogens
Foundation in healthy and safety E-learning
CDA
Infant brain development
Workplace blood borne pathogens
Foundation in healthy and safety E-learning
CDA
Additional Information
Fluent in Spanish
Languages
Spanish
Native or Bilingual
Dutch
Professional Working
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid sick leave401k matchPaid time offWork from home optionPersonal development programs4-day work weekAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Confirmation Specialist (CONTRACT)
Suarez Consulting
01.2023 - 06.2023
Patient Care Advocate REMOTE
Conifer Healthcare Solutions
05.2018 - 09.2021
Administrative Assistant
The Lifestyle Group
11.2014 - 11.2016
Sales Manager
MetroPCS BY T-Mobile
01.2013 - 05.2022
Monroe College
Bachelor Of Business Administration from Health Services Administration
Monroe College
Associate Of Applied Science from Medical Administration
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