Michelle Arana
Phoenix,AZ
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. I am an Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Overview
19
19
years of professional experience
Work History
Small Business Manager
Self Employed
Phoenix, AZ
10.2006 - Current
- Developed, implemented and tracked a business plan to optimize operational efficiency.
- Created and updated financial forecasts and budgets for the small business.
- Managed customer relationships with existing clients and developed new ones.
- Supervised staff members to ensure efficient operations of the small business.
- Developed strategies to increase sales and profitability of the company.
- Provided guidance on how best to utilize resources including personnel, capital, materials.
- Identified risk factors associated with potential projects or investments for the small business.
- Maintained accurate records of all financial transactions related to the small business.
- Resolved any conflicts that arose among staff members or between staff members and customers.
- Evaluated employee performance regularly in order to identify areas where improvement was needed.
- Organized existing files to ensure accurate storage of records.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Homemaker Aide
Self Employed Services
Phoenix, AZ
01.2005 - Current
- Provided assistance with daily living activities such as bathing, dressing and grooming.
- Monitored client health conditions, reported any changes to appropriate personnel.
- Transported clients to medical appointments or other necessary destinations.
- Developed individualized care plans in consultation with clients and family members.
- Educated clients on proper nutrition and hygiene habits as well as safety procedures.
- Organized recreational activities for clients including walks, games and crafts projects.
- Encouraged clients to participate in community events or outings for socialization purposes.
- Responded promptly to emergency situations by providing first aid when necessary.
- Provided emotional support to both clients and family members during difficult times.
- Attended continuing education classes related to homemaker aide duties in order to stay current on best practices.
- Demonstrated patience, respect and empathy when interacting with individuals from diverse backgrounds.
- Adapted quickly to changing environments while remaining calm under pressure.
- Established positive relationships with families by providing a high level of customer service.
- Created and balanced budgets to pay bills and identify cost-saving opportunities.
- Vacuumed carpeted floors, mopped hard floors and dusted to help clients maintain clean, hygienic living space.
- Operated washing machines and dryers to provide clients with clean clothing and linens.
- Planned, purchased and prepared meals for clients according to prescribed diets.
- Aided clients with hygiene maintenance by providing help with bathing, dressing and grooming.
Education
High School Diploma -
West Phoenix High School
Phoenix, AZ12.2008
Skills
- Customer Service
- Employee Management
- Business Development
- Contract Management
- Client Relationship Management
- Partnership Development
- Financial Oversight
- Customer Retention
- Business Planning
- Documentation and Reporting
- Budget Administration
- Strategic Planning
- Financial Administration
- Budget Creation
- Social Media Promotion
- Staff Management
- Sales and Marketing
- Decision-Making
- Employee Motivation
- Employee Scheduling
- Customer Relations
- Data Confidentiality
- Documentation Proficiency
- Business Administration
- Project Management
- Negotiation
Languages
English
Professional
Spanish
Professional
Personal skills
- Critical thinking
- Problem solving
- Leadership
- Oral and written communication
- willingness to learn
- Time management
References
References available upon request.
Timeline
Small Business Manager
Self Employed
10.2006 - Current
Homemaker Aide
Self Employed Services
01.2005 - Current
High School Diploma -
West Phoenix High School
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