Michelle Archer
Indianapolis,IN
Overview
28
28
years of professional experience
Work History
Security
CSC Security Services
Indianapolis, IN
10.2024 - Current
- Greeted customers upon arrival at the entrance gate.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Dollar Tree
Kokomo , Indiana
09.2022 - 11.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Kept work area neat and organized at all times.
- Trained new employees in policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Assistant Manager
Village PantryAss
Kokomo, IN
07.1999 - 03.2002
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Food Concessions
Poor Jack Amusements
Milton , IN
04.1997 - 10.1998
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared and cooked food items such as hamburgers, hot dogs, French fries, onion rings, and other snacks according to established recipes and instructions.
- Followed health and safety regulations while preparing and serving food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Promptly served customers with their orders in a friendly manner.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Roland Story
Story City, IA03-1995
Skills
- Security checks
- Area security
- Building security
- Security patrolling
Timeline
Security
CSC Security Services
10.2024 - Current
Assistant Manager
Dollar Tree
09.2022 - 11.2024
Assistant Manager
Village PantryAss
07.1999 - 03.2002
Food Concessions
Poor Jack Amusements
04.1997 - 10.1998
High School Diploma -
Roland Story
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