Michelle Arechiga
Bath,PA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
18
18
years of professional experience
Work History
Cashier/Customer Service Representative
Giant Food Stores
01.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Customer Service Rep./Service Scheduler
Koch Holding
03.2017 - 11.2018
- Answer incoming customer calls to answer questions or schedule vehicle service
- Data entry/look up customer and vehicle information and help with customer concerns and schedule vehicle service
- Conduct customer service online chats.
Accounts Receivable Specialist/Accounts Payable Specialist
Penn Stainless Products
05.2008 - 01.2016
- Complete all aspects of Accounts Receivable and make collection calls
- Complete all aspects of Accounts Payable
- Customer service/facilitate resolutions between customers and the sales department.
Office Manager
Meg Holland & Associates, CPA
09.2006 - 04.2008
- Answer all incoming calls and schedule customer appointments
- Customer service
- Accounting for the office.
Education
No Degree - Accounting
Northampton Community College
Bethlehem, PASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Money Handling
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Professionalism and Courtesy
- Basic Math Competence
- Cash handling expertise
- Payment Processing
- Product restocking
- Payment Collection
Timeline
Cashier/Customer Service Representative
Giant Food Stores
01.2022 - Current
Customer Service Rep./Service Scheduler
Koch Holding
03.2017 - 11.2018
Accounts Receivable Specialist/Accounts Payable Specialist
Penn Stainless Products
05.2008 - 01.2016
Office Manager
Meg Holland & Associates, CPA
09.2006 - 04.2008
No Degree - Accounting
Northampton Community College
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