Michelle Arellano

• Delivered tailored solutions to enhance client benefits, convenience, and financial outcomes.

• Investigated and resolved account discrepancies, including debit charges, deposits, and loan payments.

• Identified and mitigated potential fraud by monitoring suspicious activities and transactions.

• Provided expert support for online banking navigation and transaction troubleshooting.

• Ensured customer satisfaction by resolving issues promptly and delivering expert assistance via email and phone.

• Addressed consignor concerns using persuasive communication and in-depth luxury product knowledge.

• Utilized systems like Zendesk, Salesforce, and internal tools to efficiently meet consignor needs.

• Corrected product advertisements and executed pricing adjustments to maintain accuracy and transparency.

• Resolved payment discrepancies, reissued payments, and facilitated timely issue resolution for Luxury Managers and consignors.

• Verified and updated customer information to ensure accurate and complete loan applications.

• Conducted credit checks through official bureaus to support financial data verification.

• Educated customers on financial products, highlighting key benefits and considerations.

• Compiled critical financial data, including assets, salaries, and employment details.

• Facilitated loan approvals by collaborating with underwriters to resolve application issues.

• Supported diverse banking needs, including account openings, credit card applications, and loan assistance.

• Resolved fraudulent activity and billing discrepancies through stop payments, disputes, and proactive measures.

• Enhanced customer security by identifying suspicious behavior and mitigating fraud risks.

• Assisted clients with online banking transactions and account management.

• Managed checking, savings, and investment accounts with strategic, customer-focused solutions.

• Delivered accurate supplementary services, including utility payments, while adhering to legal requirements.

• Delivered excellent customer service by training team members for efficiency and product knowledge.

• Managed training records, including certifications and personnel documentation.

• Ensured team safety by enforcing equipment regulations and proper use of protective gear.

• Maintained clean, organized, and well-stocked work and checkout areas.

• Coordinated resources to support team success in meeting objectives and customer needs.

• Ensured compliance with quality and safety standards for proper food-handling practices.

• Trained new team members in customer service excellence and company policies.