Michelle Arevalo
Winthrop
Summary
Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Rebel Restaurants
01.2024 - Current
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Built and maintained relationships with vendors and suppliers.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Created policies, procedures and guidelines for staff members' daily operations.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.
- Planned, coordinated and oversaw company events and promotions.
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
Assistant Manager
Rebel Restaurants
01.2023 - 01.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
Restaurant Manager
Rebel Restaurants
11.2021 - 01.2023
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
Command Center Supervisor
Allied Universal Security Services
01.2021 - 11.2021
- Utilized advanced problem solving skills to address complex issues related to customer service delivery.
- Planned, coordinated, and supervised daily operations in order to ensure smooth functioning of the center.
- Trained new employees on company policies, procedures and work ethics.
- Resolved conflicts between team members and departments.
Lead Server/Corporate Trainer
Legal Seafoods
03.2014 - 03.2021
- Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening.
- Trained new servers in restaurant procedures, daily operations, and server duties.
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction.
- Interacted with guests to drive satisfaction and loyalty.
- Utilized POS software programs to accurately process orders and payments.
Education
Some College - Biology
Bunker Hill Community College
High School Diploma - undefined
Revere High School
Revere05.2012
Skills
- Leadership and team building
- Customer relationship management
- Staff training/development
- Staff management
- Schedule management
- Problem resolution
- Efficient multi-tasker
- Team player
- Inventory control
- P&L management
Certification
- CPR Certified
- ServSafe
- TIPS Certification
- Allergen Awareness Certification
- Crowd Control Certification
BILINGUAL
Fluent in Spanish
Timeline
General Manager
Rebel Restaurants
01.2024 - Current
Assistant Manager
Rebel Restaurants
01.2023 - 01.2024
Restaurant Manager
Rebel Restaurants
11.2021 - 01.2023
Command Center Supervisor
Allied Universal Security Services
01.2021 - 11.2021
Lead Server/Corporate Trainer
Legal Seafoods
03.2014 - 03.2021
High School Diploma - undefined
Revere High School
Some College - Biology
Bunker Hill Community College