Michelle Arias
Anaheim,Ca
Summary
Known for maintaining speed and accuracy in high-traffic times. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Waitress
Hectors
10.2021 - 03.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Supported needs of 20 - person wait staff who attended to specific needs of countless customers daily for various restaurant with social relevancy and intentionality
Sales Associate
Ulta
03.2020 - 04.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Proved successful working within tight deadlines and fast-paced environment.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Managed over 50 calls per day
- Engagement with customers helped increase sales by 10%
Sales associate
Bloomingdales
05.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- By developing a relationship with the customers it allowed me to boost my sales and reach my sales goal every week
Counselor
Westwind Community Center
01.2016 - 03.2018
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Assisted clients in exploring feelings and understanding behaviors.
Cashier/Packer Team Member
Kentucky Fried Chicken
01.2015 - 01.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
Cashier/Server, Taqueria
Zapotlán
01.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Sociology
California State University - Long Beach
Long Beach, CA05.2024
Associate of Science - Sociology
Santa Ana College
Santa Ana, CA01.2023
High School Diploma -
Colony High School
Ontario, CA05.2018
Skills
- Product Merchandising
- Inventory Control Procedures
- Social Perceptiveness
- Verbal Communication
- Meeting Deadlines
- Promotional Effectiveness Review
- Operational Efficiency
- Customer Needs Assessments
- Sales Goal Attainment
Additional Information
- Food Handlers Card, San Bernardino County
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Hectors
10.2021 - 03.2023
Sales Associate
Ulta
03.2020 - 04.2021
Sales associate
Bloomingdales
05.2018 - 03.2019
Counselor
Westwind Community Center
01.2016 - 03.2018
Cashier/Packer Team Member
Kentucky Fried Chicken
01.2015 - 01.2018
Cashier/Server, Taqueria
Zapotlán
01.2013 - 01.2014
Bachelor of Science - Sociology
California State University - Long Beach
Associate of Science - Sociology
Santa Ana College
High School Diploma -
Colony High School
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