Michelle Armand

• Supported interview scheduling, credential intake, and onboarding prep for 50+ new staff members and interns annually.
• Coordinated 150+ interviews and served as the point of contact for hiring and onboarding logistics.
• Created internal templates and trackers that reduced communication gaps, and improved scheduling accuracy.
• Supported internal training planning and compliance preparation, contributing to Individual Development and Talent Development initiatives for employee readiness.
• Managed onboarding, training schedules, intake logistics, and customer service for over 100 students and 15 staff annually.
• Processed patient admissions and maintained accurate records in electronic systems.

• Facilitated virtual and in-person employee training events, enhancing DEI learning and participant engagement.
• Conducted needs analysis to identify skill gaps, recommending targeted training solutions that improved performance.
• Provided individualized support to 15 employees, addressing specific training needs and promoting professional growth.
• Managed feedback data and assisted in creating presentation decks for internal Learning & Development initiatives.
• Coordinated onboarding and mentorship for interns, serving as liaison between department stakeholders.
• Supported planning and execution of two employee training programs, achieving a 30% increase in participant engagement.
• Utilized public speaking skills to enhance communications during workshops and training sessions.
• Streamlined participant communications to ensure clarity and effectiveness across all training activities.

• Managed onboarding, training schedules, and intake logistics for over 100 students and 15 staff annually.
• Developed G Suite workflows using MS Office and project management skills that improved documentation turnaround by 40% and supported performance conversations.
• Partnered with leadership to promote work-life balance and wellness programs, increasing engagement satisfaction by 25%.
• Supported early-stage mentorship and leadership programming as part of internal development efforts.
• Coordinated student events and activities for college prep programs.
• Organized and maintained academic records and student files efficiently.
• Supported communication between students, parents, and staff effectively.

• Designed and launched a remote-friendly summer scavenger hunt that guided kids and families to historical landmarks across Kansas City, KS.
• Researched sites with the local library/historical society and built age-appropriate clue cards, maps, and safety notes using Google Docs, My Maps, and Canva.
• Coordinated routes, permissions, and volunteer support; managed sign-ups and parent communications virtually (email/Zoom).
• Produced outreach assets (flyers, social posts) and collected participant feedback via Google Forms, summarizing insights for next year’s program.
• Supported community partners and event logistics while operating fully remote.

In the role of Executive Assistant at Sheppard Consulting Group, managing the CEO's intricate schedules and travel arrangements became second nature. This experience sharpened organizational skills significantly while enhancing overall productivity within the executive team. Developing digital questionnaires and QR codes transformed our client events; these innovations led to a remarkable 25% boost in attendee engagement. Additionally, creating engaging content for our online platforms increased our digital presence by 40%, which was incredibly rewarding. Coordinating communications across departments ensured timely responses that improved information flow by half. Documenting board meetings played a crucial part in maintaining smooth executive operations. Each of these experiences has deepened my passion for supporting leadership through effective organization and communication strategies.

In the role of Claims Adjudication Specialist at the Employee Development Department, I had the opportunity to process over 1,500 unemployment insurance claims each month. This experience was all about ensuring compliance with state regulations while striving for operational excellence. By analyzing claimant information meticulously for accuracy and eligibility, I achieved an impressive 95% first-pass approval rate. This not only sped up the resolution process but also minimized the need for follow-up investigations.

Resolving complex claim issues became a core part of my role; through effective problem-solving strategies, I managed to reduce escalated cases by 30%, which directly contributed to a notable increase in claimant satisfaction scores by 20%. Throughout this journey, maintaining clear and empathetic communication with claimants was crucial. Providing timely updates on their claims fostered trust during what can be a stressful time.

This role solidified my passion for workforce development and community engagement while honing my skills in regulatory compliance and problem resolution.

• Mentored new volunteers while leading a PACU team and coordinating schedules.
• Supported nursing staff to uphold patient comfort standards.
• Recognized as Volunteer of the Year and received the Exceptional Service Award.
• Maintained cleanliness and organization of recovery area to ensure safety and efficiency.