Salesforce CRM &CPQ
Michelle Armeniakos
Sr. Deal Desk & Sr Order Management
Gilroy,CA
Summary
Forward-thinking Senior Manager adept at managing teams of 2-15 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
11
11
years of professional experience
1
1
Language
Work History
Senior Manager of Both Global Deal Desk and Order Management
MasterClass
09.2022 - 06.2024
- Laid the foundation and built out the first Enterprise Global Deal Desk and Order Management function with processes, policies, and procedures.
- Led an offshore team of 4 and provided strong leadership to enhance team performance, productivity, and morale, by providing comprehensive training and fostering a collaborative work environment.
- Brainstormed, developed, and recommended sales strategies to sales reps to achieve short and long-term sales revenue objectives.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Global Deal Desk - Sr Manager, Revenue Execution
Tealium
08.2021 - 09.2022
- Directly supported, partnered, and guided the West and Central region sales teams (30 sales reps) on complex deal structures, discounts, and business risks to support the overall business strategy.
- Acted as the primary liaison for all cross-functional business partners involved in the quote-to-cash process to ensure clean deal closure.
- Spearheaded change management efforts for seamless adoption of new systems or processes among sales teams in West and Central regions.
- Balanced competing priorities efficiently while maintaining focus on critical deal tasks requiring immediate attention.
- Brainstormed and developed with West and Central regional leadership, sales teams, and business cross-functional stakeholders, a variety of sales strategies to achieve short and long-term sales revenue objectives.
Senior Deal Desk Manager
Procore
10.2020 - 08.2021
- Managed Deal Desk of 4 team members, responsible for supporting Emerging, Mid-Market, and Majors segments, verticals, and geographies across domestic and international business.
- Supported and partnered with Sales teams on contract objection-handling techniques, alternative contract options, and value propositioning for a clean deal closer.
- Maintained a holistic view of a deal during contract negotiations, driving internal stakeholder collaborative discussions and alignment on customer concerns or key business issues that arose during negotiations.
- Partnered with Sales Operations, Systems, Revenue, Finance, and Legal, to drive process improvements, optimization, and team deliverables.
Senior Global Deal Desk Manager
Couchbase
10.2018 - 10.2020
- Partnered with Global Sales teams (50 sales reps globally) for guided deal structuring on complex non-standard deals and any questions or issues regarding the quote-to-cash process.
- Provided ongoing training and development to Global Sales teams on the quote-to-cash process, system enhancements, and best business practices and policies.
- Performed Order Management process of booked contracts to enable invoicing.
- Cultivated strong partnerships with cross-functional teams to ensure deals aligned with company policy and best business practices.
- Member of a collaborative team to redefine and reconstruct Salesforce CRM based on business needs.
Senior Global Order Management Manager
Zoom Video Communications
04.2016 - 09.2018
- Laid the foundation and built out the first Enterprise Global Order Management function with processes, policies, and procedures.
- Built a high-performing Order Management team of 15 members through effective recruitment, onboarding, and talent development initiatives; 6 US team members and 9 offshore team members.
- Established team priorities, maintained schedules, monitored and analyzed team and individual performance with constructive feedback, and made necessary adjustments in identified areas of improvement.
- Developed and maintained trusted relationships with leadership, global sales teams, and cross-functional internal stakeholders for collaboration and alignment on contracts to be booked and processed.
- Streamlined workflows by identifying bottlenecks in existing Order Management processes and proactively addressing these challenges through appropriate solutions implementation.
- Measured, maintained, and provided weekly metrics to leadership on Order Management regarding order volume, error rate by each team member when processing orders, and response time.
Previous Work Experience
Cloudera, Inc.
02.2013 - 01.2016
- Sales Operations Manager - Deal Desk & Order Management
Skills
- Problem Resolution
- Cross-Functional Collaboration
- Documentation And Reporting
- Team Leadership
- Process Improvement
- Operations Management
Accomplishments
- Couchbase - Received February 2020 Presidents Club Award for MVP of the Year (non-quota carrying individual contributor)
- Couchbase - Received February 2020 West Coast Award for MVP of the Year (non-quota carrying individual contributor).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
High School Diploma -
Oak Grove High School
San Jose, CA06.1988
Has 20+ Years Work Experience Equivalent To Bachlor's Degree (BD)
Not Degreed
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsFlexible work hoursPaid time offWork from home optionQuote
"The strength of the Team is each individual member. The strength of each member is the Team."
Phil Jackson
Software
Zoura Billing & CPQ
NetSuite
Zoom
Ironclad Contract Mangement
DocuSign
Timeline
Senior Manager of Both Global Deal Desk and Order Management
MasterClass
09.2022 - 06.2024
Global Deal Desk - Sr Manager, Revenue Execution
Tealium
08.2021 - 09.2022
Senior Deal Desk Manager
Procore
10.2020 - 08.2021
Senior Global Deal Desk Manager
Couchbase
10.2018 - 10.2020
Senior Global Order Management Manager
Zoom Video Communications
04.2016 - 09.2018
Previous Work Experience
Cloudera, Inc.
02.2013 - 01.2016
High School Diploma -
Oak Grove High School
Has 20+ Years Work Experience Equivalent To Bachlor's Degree (BD)
Not Degreed
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