Michelle Armstrong
Longmont,CO
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
11
11
years of professional experience
Work History
Store Leader
Allbirds
09.2022 - Current
- Planned optimal workflow through successful scheduling and task delegation. Trained team on successful and streamlined launch of Store Force and RFID.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer. Maintained a well organized BOH per SOP policy.
- Developed and implemented strategies to increase sales and profitability. With high focus on driving conversion and key KPI metrics.
- Managed budget, P&L , employee reviews, training, schedules, and payroll.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
General Manager
Athleta
02.2018 - 09.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and credit card performance.
- Monitored P&L statements, set budgets and controlled payroll and had historical high sales 2 years in a row.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty. Achieved the highest credit card sales, with over 100 cards personally sold.
Store Brand Leader
Free People
11.2012 - 10.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic, employee strengths and payroll buduget.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
Hampton High School
Allison Park, PASkills
- Customer Service
- Operational Efficiency
- Coaching and Training
- Payroll Management
- Product Knowledge
- Workforce Scheduling
- Staff Meetings
- Time Management
- Effective Retail Sales Manager
- Providing Feedback
- Strong Communication and Interpersonal Skills
Timeline
Store Leader
Allbirds
09.2022 - Current
General Manager
Athleta
02.2018 - 09.2022
Store Brand Leader
Free People
11.2012 - 10.2017
GED -
Hampton High School