Michelle Armstrong
Chandler,AZ
Summary
Dedicated and personable customer service professional with proven experience in fast-paced retail environments. Skilled in building positive relationships with customers, resolving issues efficiently, and providing knowledgeable support. Recognized for strong communication, problem-solving abilities, and a commitment to creating a welcoming and helpful atmosphere. Eager to contribute excellent service and teamwork to a dynamic organization.
Overview
8
8
years of professional experience
Work History
Manager
Ace Hardware
03.2023 - Current
- Supervise daily store operations, ensuring a clean, organized, and welcoming environment for customers and staff.
- Greet and assist customers, answer questions, and help them find products to ensure a great shopping experience.
- Lead, train, and support a team of store associates; delegate tasks and monitor progress to meet store objectives.
- Handle hiring, scheduling, and performance reviews for staff members.
- Monitor inventory levels, place orders, and manage stock to reduce shortages and overages.
- Oversee sales, expenses, and store profits, working to achieve financial targets.
- Resolve customer complaints and address staff concerns to maintain a positive store atmosphere.
- Ensure proper store signage and product displays are maintained at all times.
- Participate in community and in-store events to promote the Ace Hardware brand.
- Maintain compliance with company policies and safety standards.
Sales Associate
Ace Hardware
11.2017 - 09.2022
- Provided exceptional customer service by assisting shoppers with product selection, answering questions, and offering expert advice on hardware, tools, and home improvement projects.
- Operated cash registers, processed transactions accurately, and handled returns and exchanges in a friendly, efficient manner.
- Maintained organized, well-stocked shelves and displays, ensuring products were properly labeled and easy for customers to locate.
- Assisted with inventory management, including receiving shipments, stocking merchandise, and conducting regular inventory counts.
- Demonstrated strong problem-solving skills by resolving customer concerns and finding solutions to meet their needs.
- Collaborated with team members to achieve store sales goals and maintain a clean, safe
- Utilized product knowledge to upsell and recommend complementary items, increasing overall sales and customer satisfaction.
Education
Associate of Applied Science - Culinary Arts
South Seattle Community College
Seattle, WASkills
- Customer service
- Team leadership
- Decision-making
- Complex Problem-solving
- Policy implementation
Timeline
Manager
Ace Hardware
03.2023 - Current
Sales Associate
Ace Hardware
11.2017 - 09.2022
Associate of Applied Science - Culinary Arts
South Seattle Community College
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