Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Arnecke

Michelle Arnecke

Oneonta,NY

Summary

Versatile Restaurant Waitress ready to serve discerning customers in high-end dining rooms. Specializes in delivering sophisticated cuisine and exclusive beverages. Talented at pleasing demanding customers and earning return patronage from picky clients. Tireless Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

25
25
years of professional experience

Work History

Restaurant Waitress

Dennys
Oneonta, NY
01.2017 - 02.2021
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.

Restaurant Waitress

Red Neck BBQ
Cooperstown, NY
04.2013 - 10.2017
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Completed credit payments via card processing systems.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Increased sales significantly by upselling higher-end products to customers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

LPN, Private Duty

RCL
Utica, NY
08.2011 - 10.2014
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Cared for over [Number] [Type] and [Type] patients each day with quality-driven support.
  • Performed routine evaluations of each patient's status, needs and preferences.
  • Managed appointment calendar for scans, lab tests, and evaluations.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Monitored and tracked patient vitals in [Software] to keep team informed of changing conditions.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Collaborated with [Number] [Job title]s to assess patient needs, plan and modify care and implement interventions.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
  • Performed functional assessments for admission and discharge.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with admissions, appointments, transfers and discharges.

Education

LPN - Nursing

DCMO BOCES
Norwich, NY
07.2011

Skills

  • Menu Memorization and Presentation
  • Transactions and Cash Handling
  • Cool Under Pressure
  • Warm and Friendly
  • Team Player
  • Conflict and Complaint Resolution
  • Order Accuracy and Delivery
  • High-Volume Environments
  • Timely Food Delivery
  • Courteous Phone Demeanor
  • Cleanliness Standards
  • Food Preparation and Safety
  • Tableside Service
  • Adaptable and Flexible

Timeline

Restaurant Waitress

Dennys
01.2017 - 02.2021

Restaurant Waitress

Red Neck BBQ
04.2013 - 10.2017

LPN, Private Duty

RCL
08.2011 - 10.2014

LPN - Nursing

DCMO BOCES

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Michelle Arnecke