Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

Michelle Arnold

Colorado Springs,CO

Summary

Results-oriented business leader with more than 15 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.

Overview

15
15
years of professional experience

Work History

Manager of Operations

T-mobile
Colorado Springs, CO
08.2007 - Current
  • Meet and exceed objectives for the performance of an assigned customer base (P&L, Customer Experience, etc.) by ensuring individual coach teams and experts meet or exceed performance objectives. Manages escalated calls effectively to achieve the right result.
    Understand and effectively leverage P&L concepts to drive desired results in the customer base, using judgement and business acumen to properly balance all measurements and metrics; aligns employee and customer experience across assigned coach teams to provide a unified direction and effective P&L management
  • Provide meaningful career and professional development for assigned coaches, in partnership with leadership development staff; Coach and develop coaches to lead effectively, including inspection and observation of expected behaviors and outcomes, being in the pod, interacting with frontline experts to provide in the game coaching.
    Form and cultivate effective and beneficial relationships with leaders in engineering, retail, and other supporting departments
  • Communicate business strategies, expectations, and challenges to inspire action throughout an assigned team; Know and understand the competitive marketplace and leverage that knowledge and understanding to better serve assigned customers. .
  • Effectively use recognition, coaching, training, and other tools to lead coaches and experts and inspire world-class performance and employee retention.

Education

High School Diploma -

Mitchell High School
Colorado Springs, CO
1994

Skills

  • Effective time management & organization skills
  • Hiring and Onboarding
  • Team facilitation and training skills
  • Strong oral and written communication skills
  • Advanced decision-making & problem-solving skills
  • Ability to lead across four teams and create and execute aligned plans

Timeline

Manager of Operations

T-mobile
08.2007 - Current

High School Diploma -

Mitchell High School

Additional Information

Veterans and Allies Network chapter Head

VAN seeks to increase awareness around veteran culture and the positive impact veterans add to the business. VAN members believe that we should all honor and serve those that have served their country, and it is my mission to build an inclusive community for military veterans and their families. As a chapter head, I create, organize and execute on not only large events to celebrate and bring awareness to our Veteran population but also work to improve the day to day to build a culture that reflects our gratitude for the sacrifices

Similar Profiles

CREATE PROFILE
Michelle Arnold