Michelle Arnold
Baytown,TX
Summary
Dedicated Commercial Analyst & Accounting Specialist. Seeking to provide support for your company. By applying my knowledge of accounting principles and standards. Motivated to maintain customer satisfaction and contribute to company success. 10+ years of customer service and logistics experience, 7+ years of SAP experience. 17 years, providing customer service. 15 years of Petrochemical experience. Proficient at building and maintaining professional relationships. Proven ability to establish rapport with customers and exceed expectations. Reliable and driven, with strong time management and prioritization skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Commercial Analyst Lead & General Accounting
FlexSteel Pipeline Technologies, Inc.
01.2022 - Current
- Review of all purchase requests from customers (compare system vs Customer request accuracy) Review ERP accuracy. 1:1 match between FlexSteel documentation, Sales Force, ERP vs customer documentation, verify pipe & fitting compatibility. Confirm all pricing is correct.
- Review and approve or reject all FlexSteel Product Sales Orders in a timely manner.
- Communicate effectively with Sales Team and other relevant stakeholders if there are problems with the Sales Order
- Review of customer agreements
- Develop deep understanding of customer billing requirements, sales operations, & FlexSteel services and apply knowledge to Sales Order approval/rejection process.
- Allocate pipe to Sales Orders in Sales Force based on available inventory and consider operational/logistics efficiency.
- Own, track, & report on product commercial approval metrics and outcomes at the Billing Department’s daily and weekly KPI management meetings
- Collaborate with all internal customers to ensure business goals are met.
- Participate / lead continuous improvement initiatives across the department.
- Perform Services business analysis projects on an as requested basis. Inventory recon as needed.
- Analyze all Field Daily Field Tickets vs Invoicing to verify accuracy.
- Analyze and prepare all rental equipment prior to being sent to the accounting department.
- Analyze all department transactions, Sales, Project Execution, Inventory, Data Entry, Tech’s, Management and verify accuracy and streamline through the systems. (Per each project)
- Visual ERP detailing amount due for products and or services or equipment rentals, Including itemizing details. Prepare customer specific invoicing reports and maintain records of invoices and any Support month/year end closing process by assisting Corporate Controller. Assist in resolving any billing discrepancies or questions and customer disputes. Create Standard work for the department.
- Analyze and prepare DSO data
- Oversee 2 other employees
Accounts Receivable Supervisor & General Accounting
FlexSteel USA, LLC.
09.2018 - 01.2022
- Prepare accurate invoices using Oracle Visual ERP detailing amount due for products and our services or equipment rentals, Including itemizing details. Prepare customer specific invoice reports and maintain records of invoices and any supporting documents. Input invoices into customer AP systems as required. Support month/year end closing process by assisting Corporate Controller. Assist in resolving any billing discrepancies or questions. Maintain up to date information on customer invoicing requirements. Verify accuracy of billing data and revise any errors. Collections, Issue of Credit’s & Debits. Prepare and supply documentation for audits. View Daily Field Tickets prepared by technicians. Create Standard work for the department. Oversee 6 other employees.
Business Partner/Member
SSG Specialty Services Group LLC
07.2017 - 02.2018
- All office functions: Invoicing, Billing, Collections, Issue Credit’s, Issue Debits, Purchasing, Process new customer applications, run D & B Reports, Customer Credit Reference’s, apply cash receipts, reconciliations, problem solving, record keeping, evaluating and track customer and supplier files & Info. Start-Up of Business, DBA, Certificate of Formation, Acquire Insurance Policies for needs of business, build company website. Human Resources. Variety of Duties as needed.
Accounts Receivable
Bayshore Industrial
07.2007 - 02.2017
- All Invoicing/ Billing and its entirety for Bayshore Industrial, Collections, Issue Credit’s, Issue Debits, Process new customer applications, run D & B Reports, customer Credit Reference’s, apply cash receipts, EOM reconciliations, problem solving, record keeping, assessing and track customer credit files for inactive and credit holds, prepare and supply documentation for audits.
- Accounts Payable/HR back up, Order Necessary Office Supplies, manage service orders for office equipment (printers, copy machines, fax machines), mail and scan /electronic filing of checks and other required documentation, communicate with staffing agencies.
- Assistant Controller reporting back up for margin reporting, Balance Sheet Recon and other responsibilities as needed.
- Computer systems Include: Great Plains, IQMS, Microsoft Excel, D & B Reports, Lotus Notes, Microsoft Access, Microsoft Word, Microsoft Outlook
Customer Service Domestic & Export
Bayshore Industrial
07.2007 - 02.2017
- Distributing & Manufacturing, Customer Service directly with customers, Computer Systems Included Lotus, Prism, DuPont DP Exchange (SAP), /Microsoft Access/Microsoft Excel/Microsoft Word
- Domestic & Export Outbound shipments LTL/ Bulk truck/ Rail car; Produce BOL, Packaging instructions/ Returns; Inventories/ Inventory reconciliation; Trouble shooting, General Office Duties; Helping customers with hot and rush shipments, accommodating the customer and their needs, initiate all production orders, (Starting Inventories, packaging instructions, raw material formulations) Manage quality documents for reporting to customer. Production reporting to customers, (final finished goods produced, and raw materials used), Export shipments (Set up bookings with freight forwarder), customs documents, Customs/Commercial Invoice, Cert or Org (NAFTA) Polyolefin’s & Polymers, Forecasting company stock material.
Customer Service & Logistics
PolyOne Corporation/UNICCO
10.2006 - 03.2007
- SAP, warehouse industry, Customer Service directly with PolyOne Compute Systems Included SAP/Microsoft Excel/Microsoft Word
- Schedule appointments for inbound and outbound shipments
Customer Service & Logistics
Katoen Natie Gulf Coast
08.2006 - 12.2006
- SAP, warehouse industry, Customer Service directly with customers, Compute Systems Included Basell SAP/ Atofina SAP/ DuPont Dow SAP/DuPont Dow MOS system/ Plato/ FoxPro/Microsoft Access/Microsoft Excel/Microsoft Word
- Customer Service Directly to customers listed: Broker accounts, Atofina (Total), Basell, DuPont, Septon, Albis, Evalca, Sunoco, Invista and much more.
- Logistics & Transportation; Inbounds/Outbound; Imports/Exports/Domestic/LTL/ Bulk truck/ Railcar shipments; Packaging instructions/ receiving railcars/ Returns; Inventories/ Inventory reconciliations; Trouble shooting; New Employee Orientation; Set up interviews with possible Candidates/ Co
Customer Service & Logistics
Third Coast Chemicals
06.2006 - 10.2006
- SAP, Distribution/manufacture/warehouse industry, Customer Service directly with customers; Compute Systems Included SAP (Huntsman) /Microsoft Excel/Microsoft Word/Outlook/ Batch master, Customer Express (Lyondell)
- Shipping/ Logistics/ Taking orders verbally and written from customer/ Very close relationship with sales rep/ Issue credits/ Debits/ Pricing for customers/ On time deliveries of shipments/ Freight rates/ Customs Invoices/’ Purchase Orders/ Invoices/ Sales Orders
- Chemicals/ Food Grade material/ Bulk Truck/ Tank Trucks/ Kosher material
Customer Service & Logistics
Shell Oil Company (Skill Masters)
06.2001 - 07.2002
- SAP, Stock-master (Management Inventory Program), Prepared Bulk truck paperwork for plant, Late and Short Report (report all late and short shipments daily, process returns and back-orders, Export/Domestic/LTL shipments, communicate with customers daily to accommodate their needs, filing, general office duties Distribution/manufacture industry, Microsoft Excel/Microsoft Word/Outlook/ Batch Master, Temporary Position
Customer Service Accounts Receivable
North Shore Supply Company (Certified Staffing)
01.2002 - 01.2002
- Wire Transfers, Collections, Bank Deposits, Mail runner external and internal, Daily reports, answered phones, Customer Service, General Office Duties, Temporary Position
Education
Business Management -
Houston Community College
12.2025
Customer Service Certificate & Telephone Etiquette - undefined
Alvin Community College
Alvin, TX01.2006
Cosmetology - undefined
San Jacinto Community College
Pasadena, TX01.2003
Export Compliance Seminar - undefined
Houston, TX01.2008
Hazmat Certified - undefined
LaPorte, TX01.2008
Skills
- Excellent Interpersonal and communication skills and organizational skills
- Able to work with staff at all levels
- Supervisory experience
- Creating Standard work and establish practices and procedures
- Invoicing Billing Requirements per customer
- Logistics & Customer Services
- Analyst
- Problem Solver, recognizing patterns
- Cross disciplined team and effectively managers interface, delegate, and lead
- Ability to work independently with a strong focus on process improvement
- Strong critical thinking skills, decision-making skills and planning skills
- Ability to accurately track KPIs and create summary reports
- Detail oriented
- Ability to work well in a team environment
- Able to handle stressful situations with many simultaneous demands effectively and professionally
- Knowledge of Accounting, AR/AP, sox
- Knowledge of office administration & Procedures
- Creating new procedures and standard work
- Ability to perform work accurately and thoroughly
- Computer proficiency in excel, MS word, PowerPoint, outlook, Access, ERP, Sales Force, SAP
- Data interpretation
- Customer segmentation
- Supply chain analysis
- Scenario planning
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Microsoft office
- Computer proficiency
- Team building
- Microsoft office proficiency
- Public relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relationship management
- Analytical thinking
- Goal setting
- Professionalism
- Customer complaint resolution
- Data collection
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Project management
- Problem-solving aptitude
- Fact-checking
- Statistical analysis
- Corporate communications
- Event logistics
- Client retention
- Customer presentations
Extracurricular Activities
Church, Cruising, traveling, hiking, college, studying, child friendly activities, camping.
Languages
English Fluent- Full Knowledge
Timeline
Commercial Analyst Lead & General Accounting
FlexSteel Pipeline Technologies, Inc.
01.2022 - Current
Accounts Receivable Supervisor & General Accounting
FlexSteel USA, LLC.
09.2018 - 01.2022
Business Partner/Member
SSG Specialty Services Group LLC
07.2017 - 02.2018
Accounts Receivable
Bayshore Industrial
07.2007 - 02.2017
Customer Service Domestic & Export
Bayshore Industrial
07.2007 - 02.2017
Customer Service & Logistics
PolyOne Corporation/UNICCO
10.2006 - 03.2007
Customer Service & Logistics
Katoen Natie Gulf Coast
08.2006 - 12.2006
Customer Service & Logistics
Third Coast Chemicals
06.2006 - 10.2006
Customer Service Accounts Receivable
North Shore Supply Company (Certified Staffing)
01.2002 - 01.2002
Customer Service & Logistics
Shell Oil Company (Skill Masters)
06.2001 - 07.2002
Customer Service Certificate & Telephone Etiquette - undefined
Alvin Community College
Cosmetology - undefined
San Jacinto Community College
Export Compliance Seminar - undefined
Hazmat Certified - undefined
Business Management -
Houston Community College
Additional Info
Over the years I have focused on delivering great customer service by making sure the customers’ needs are met and processing their requests in a timely manner to provide the best quality and accurate service possible internally and externally. Because I am flexible, I can multitask, prioritize and handle being under pressure. I can adapt to new and fast paced environments. I am a self-starter, team Player and have ambition to learn, easy to get along with and helpful to others. I am currently looking for a company to grow with. I have a very strong work ethic, punctual, personable and able to work in demanding environment, “Just in Time”. I would love the opportunity to join your team.