Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
SeniorSoftwareEngineer
Michelle Arnsmeier

Michelle Arnsmeier

Customer Service/Sales Rep
Central City,Nebraska

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience
3
3
years of post-secondary education

Work History

Beauty Advisor/Trainer

Sally's Beauty Supply
Columbus , NE
11.2021 - 02.2023
  • Processed payments, entering sales in register for prompt customer service.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Trained new staff in product knowledge and customer service protocols.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Front Desk Agent/Kitchen Manager

Hampton Inn Columbus NE
Columbus , NE
05.2021 - 09.2021
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Enforced policies and procedures to increase efficiency.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Kitchen Staff/Personal Care Assistant

Cottonwood Estates
Central City , NE
07.2017 - 04.2021
  • Monitored and assisted residents through individual service plans.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted patients with self-administered medications.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Environmental Service Technician

BryanLGH Medical Center West
Lincoln, NE
11.2016 - 06.2017
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cleaned hospital rooms after dismissals.
  • Wore the proper gear needed in specific rooms.
  • Stocked hospital rooms, and bathrooms.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained detailed records of all sanitation activities for billing and tracking purposes
  • Helped others as needed, when I got caught up on my duties.
  • Completed schedules, shift reports, and other business documentation.
  • Monitored spaces for environmental safety hazards.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Conducted hazardous waste management studies.

Team Lead One

Tractor Supply Company
Lincoln , NE
04.2015 - 07.2016
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Held weekly team meetings to inform team members on company news and updates.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.

Roadside Assistance Dispatcher

Crete Carrier Corporation
Lincoln , NE
01.2015 - 03.2015
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Developed and implemented customer service policies and procedures.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolution.

Inside Sales Representative/(Multiple Job Titles)

Lester Electrical Of Nebraska
Lincoln, NE
01.2002 - 01.2015
  • Worked myself up the company ladder, starting as a material handler, then transferring to being a shipping assistant, then later transferring to being an Inside Sales Representative.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Set up new accounts, established customer credit and set up payment methods.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Inside Sales Rep: Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.
  • Recorded accurate and efficient records in customer database.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Proficient in Microsoft Office skills, typing, customer service, knowledge in DBSI program, and utilized Epicor software system for individual customer accounts.
  • Basic office skills, faxing, scanning, copier, filing, emails, and multi-line phone system.
  • Shipping Dept: Monitored outgoing shipments, processed BOL's, packing slips, and UPS/Fedex documents, worked with truck lines for outbound shipments.
  • Participated in yearly inventory, and helped in assisting with data entry.
  • Licensed forklift, and electric pallet jack use.
  • Material Handler: In charge of setting up and providing the production lines with parts and materials, wrapped pallets, labeled, and weighed the pallets. Scanned into the proper locations.

Education

High School Diploma -

Central City High School
Central City, NE
08.1987 - 05.1990

Skills

Sales proficiency

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Interests

I love latch hook, games and puzzles that help strengthen the brain I also like woodworking, and painting activities in my spare time

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Beauty Advisor/Trainer

Sally's Beauty Supply
11.2021 - 02.2023

Front Desk Agent/Kitchen Manager

Hampton Inn Columbus NE
05.2021 - 09.2021

Kitchen Staff/Personal Care Assistant

Cottonwood Estates
07.2017 - 04.2021

Environmental Service Technician

BryanLGH Medical Center West
11.2016 - 06.2017

Team Lead One

Tractor Supply Company
04.2015 - 07.2016

Roadside Assistance Dispatcher

Crete Carrier Corporation
01.2015 - 03.2015

Inside Sales Representative/(Multiple Job Titles)

Lester Electrical Of Nebraska
01.2002 - 01.2015

High School Diploma -

Central City High School
08.1987 - 05.1990
Michelle ArnsmeierCustomer Service/Sales Rep