I love latch hook, games and puzzles that help strengthen the brain I also like woodworking, and painting activities in my spare time
Michelle Arnsmeier
Customer Service/Sales Rep
Central City,Nebraska
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Beauty Advisor/Trainer
Sally's Beauty Supply
Columbus , NE
11.2021 - 02.2023
- Processed payments, entering sales in register for prompt customer service.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Trained new staff in product knowledge and customer service protocols.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Front Desk Agent/Kitchen Manager
Hampton Inn Columbus NE
Columbus , NE
05.2021 - 09.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Enforced policies and procedures to increase efficiency.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Kitchen Staff/Personal Care Assistant
Cottonwood Estates
Central City , NE
07.2017 - 04.2021
- Monitored and assisted residents through individual service plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Remained alert to problems or health issues of clients and competently responded.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with self-administered medications.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Environmental Service Technician
BryanLGH Medical Center West
Lincoln, NE
11.2016 - 06.2017
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cleaned hospital rooms after dismissals.
- Wore the proper gear needed in specific rooms.
- Stocked hospital rooms, and bathrooms.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Helped others as needed, when I got caught up on my duties.
- Completed schedules, shift reports, and other business documentation.
- Monitored spaces for environmental safety hazards.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Conducted hazardous waste management studies.
Team Lead One
Tractor Supply Company
Lincoln , NE
04.2015 - 07.2016
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Roadside Assistance Dispatcher
Crete Carrier Corporation
Lincoln , NE
01.2015 - 03.2015
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Developed and implemented customer service policies and procedures.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
Inside Sales Representative/(Multiple Job Titles)
Lester Electrical Of Nebraska
Lincoln, NE
01.2002 - 01.2015
- Worked myself up the company ladder, starting as a material handler, then transferring to being a shipping assistant, then later transferring to being an Inside Sales Representative.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Set up new accounts, established customer credit and set up payment methods.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Inside Sales Rep: Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Proficient in Microsoft Office skills, typing, customer service, knowledge in DBSI program, and utilized Epicor software system for individual customer accounts.
- Basic office skills, faxing, scanning, copier, filing, emails, and multi-line phone system.
- Shipping Dept: Monitored outgoing shipments, processed BOL's, packing slips, and UPS/Fedex documents, worked with truck lines for outbound shipments.
- Participated in yearly inventory, and helped in assisting with data entry.
- Licensed forklift, and electric pallet jack use.
- Material Handler: In charge of setting up and providing the production lines with parts and materials, wrapped pallets, labeled, and weighed the pallets. Scanned into the proper locations.
Education
High School Diploma -
Central City High School
Central City, NE 08.1987 - 05.1990
Skills
Sales proficiency
Manicures and pedicures
Till counting
Customer consultation
Retail background
Sales expertise
Display arrangements
Relationship building and management
Makeup application
Grooming techniques
Cash register operation
Organization
Dependable and Responsible
Planning and Coordination
Written Communication
Teamwork and Collaboration
Multitasking Abilities
Cultural Awareness
Clerical Support
Customer Service
Assembly
Machine Operator
Data Entry
Inventory
Microsoft Excel
Powerpoint
Windows, and Windows XP
Computer Networking
Dietary Aide Experience
Translation using apps
Schematics
Agile
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Beauty Advisor/Trainer
Sally's Beauty Supply
11.2021 - 02.2023
Front Desk Agent/Kitchen Manager
Hampton Inn Columbus NE
05.2021 - 09.2021
Kitchen Staff/Personal Care Assistant
Cottonwood Estates
07.2017 - 04.2021
Environmental Service Technician
BryanLGH Medical Center West
11.2016 - 06.2017
Team Lead One
Tractor Supply Company
04.2015 - 07.2016
Roadside Assistance Dispatcher
Crete Carrier Corporation
01.2015 - 03.2015
Inside Sales Representative/(Multiple Job Titles)
Lester Electrical Of Nebraska
01.2002 - 01.2015
High School Diploma -
Central City High School
08.1987 - 05.1990