MIchelle Arroliga
Miami,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Banana Republic
Coral Gables, FL
05.2017 - 09.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Monitored security and handled incidents calmly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Beauty Assistant Manager
Victoria Secret
Coral Gables, FL
12.2021 - Current
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Protected store assets and inventory via loss prevention procedures.
Design Specialist
Pottery Barn
Coral Gables, FL
10.2020 - 12.2021
- Devised strategic approaches for highlighting important focal points in each design.
- Proposed potential solutions for design optimization, challenges and improvements.
- Maintained excellent attendance record, consistently arriving to work on time.
- Scheduled in person consultations to design clients homes.
- Established relationships with project team members, subcontractors, engineer of record and clients to facilitate understanding and influence design and project development.
- Reached out to existing clients, following up on new design ideas.
Floor Supervisor
Monty's Sunset On South Beach
Miami Beach, FL
09.2019 - 09.2020
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Used weekly financial data to analyze company growth and optimize operational strategies.
Assistant Store Manager
Williams Sonoma Inc
02.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Associate
Banana Republic
Miami, United States
02.2016 - 05.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Provided positive first impressions to welcome existing, new and potential customers.
- Achieved perfect attendance and on-time record.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2016
Skills
- Strategic planning
- Staff Management
- Negotiation
- Customer Service
- Attention to Detail
- Time Management
- Creative merchandising
- Operational Excellence
- Solution Oriented
- Performance Driven Leader
Timeline
Assistant Store Manager
Williams Sonoma Inc
02.2022 - Current
Beauty Assistant Manager
Victoria Secret
12.2021 - Current
Design Specialist
Pottery Barn
10.2020 - 12.2021
Floor Supervisor
Monty's Sunset On South Beach
09.2019 - 09.2020
Assistant Manager
Banana Republic
05.2017 - 09.2019
Sales Associate
Banana Republic
02.2016 - 05.2017
High School Diploma -
Miami Senior High School