Michelle Arthur

As a professional organizer for homes and offices, I meet with clients to discuss their needs and goal for their space. I design and create a game plan. Shop for products and items that will help maximize space and organization. Then clean, sort and edit all items. Organize by re-folding, implementing bins and baskets, labeling and finding a new place for all items to provide a beautiful and well functioning space.

• Cared for my mother with Dementia until she passed away.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Assisted patients with self-administered medications.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
• Recognized and reported abnormalities or changes in patients' health status to medical staff.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected and analyzed customer information to prepare product or service reports.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Updated account information to maintain customer records.
• Recommended products to customers, thoroughly explaining details.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Arranged and directed pick up, installation and delivery of products and equipment.

• Liaised with key accounts to deliver targeted administrative household support.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Supervised household staff, contractors and vendors.
• Maintained entire family's schedule and organized events.
• Handled incoming mail, bills and invoices and completed appropriate actions.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Monitored customer service operations to assess agent performance and provide feedback.
• Developed service procedures, policies and standards.
• Researched and corrected customer concerns to promote company loyalty.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Kept accurate records to document customer service actions and discussions.