Summary
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Michelle Arzate

Torrance,California

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Store Manager

99 Cents Only
02 2024 - Current
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.

Store manager

Salvation Army Thrift Store
03 2011 - 02 2024
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Operations Manager

Big Lots
03 2006 - 03 2011
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Assistant Manager

Off Broadway Shoe Warehouse
03 2001 - 03 2006
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

DIPLOMA -

Dalton High School
06.1998

Skills

  • Employee Training
  • Hourly shift management
  • Payroll Management
  • Promotional planning
  • Supply Ordering
  • Operations Management
  • Retail Inventory Management
  • Personnel development
  • Revenue Generation
  • POS Systems
  • Talent Recruitment
  • Store Merchandising
  • Shift Scheduling
  • Customer Service Management
  • Staff Management
  • Employee Terminations
  • Relationship building and management
  • Sales Strategies
  • Bank deposit procedures
  • Vendor Management
  • Maximizing profitability
  • Team Leadership
  • Goals and performance

Languages

Spanish
Native or Bilingual

Accomplishments

  • Managed a store that exceeded company expectations in every category during the 123rd quarter.
  • Recruited 2 successful new managers within one year.
  • Awarded Manager of the Year 3 years in a row 2021 2022 & 2023

Timeline

Store Manager

99 Cents Only
02 2024 - Current

Store manager

Salvation Army Thrift Store
03 2011 - 02 2024

Operations Manager

Big Lots
03 2006 - 03 2011

Assistant Manager

Off Broadway Shoe Warehouse
03 2001 - 03 2006

DIPLOMA -

Dalton High School

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Michelle Arzate