Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Arzola

Summary

Customer Service Representative. Demonstrating professional goals to enhance daily improvements for future promotions. Securing knowledge to provide excellent customer service on a daily basis.

Overview

23
23
years of professional experience

Work History

Expert Delivery Driver

Domino's Pizza
06.2022 - Current
  • Assisted in resolving customer concerns promptly to maintain positive brand reputation and ensure repeat business.
  • Provided reliable back-up support for other drivers during peak times, contributing to overall team success.
  • Developed strong relationships with customers through excellent communication and problem-solving skills.
  • Collaborated effectively with dispatchers to coordinate appropriate pick-ups and drop-offs according to schedule requirements.
  • Adhered to all company guidelines and road regulations.


  • Contributed to a safe working environment by adhering to all company policies and procedures related to driving, vehicle maintenance, and accident reporting.
  • Reduced delivery time for increased efficiency by optimizing delivery routes using GPS technology.
  • Adhered to traffic regulations consistently, minimizing accidents or violations on the job.
  • Handled cash transactions securely, maintaining a high level of trust between the company and its clients.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Fostered positive working relationships with regular customers.
  • Kept detailed records of deliveries and money received from customers.
  • Participated in ongoing training programs for continuous improvement in driving skills and safety awareness.

Customer Service Representative III

Texas Gas Service
04.2002 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

Associate of Applied Science - Legal Studies

El Paso Community College
El Paso
05.1995

No Degree - Basic Study And College Preparatory

Riverside High School
El Paso, TX
06.1990

Skills

  • Operating vehicles
  • Safe Driving Practices
  • Strong Navigation Abilities
  • Vehicle maintenance knowledge
  • Knowledge of Office Equipment
  • Adherence to Daily Schedules
  • Participating Monthly and Quarterly Meetings
  • Maintaining Office Safety
  • Providing Safety for Company and Valued Customers
  • Attending Training to Enhance Work Performance

Timeline

Expert Delivery Driver

Domino's Pizza
06.2022 - Current

Customer Service Representative III

Texas Gas Service
04.2002 - Current

Associate of Applied Science - Legal Studies

El Paso Community College

No Degree - Basic Study And College Preparatory

Riverside High School

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Michelle Arzola