Michelle Asencio

Newark,NJ

Overview

years of professional experience

Wawa

Plainfield, NJ

05.2023 - Current

Assist customers with purchases, inquiries, and concerns, providing exceptional service in a fast-paced environment.
Manage cash registers, process transactions, and handle cash balancing at the end of shifts.
Maintain cleanliness and organization of the store, including stocking shelves and managing inventory.
Monitor product quality and collaborate with team members to ensure the smooth operation of the store.
Work efficiently and accurately, ensuring all tasks are completed promptly, and orders are submitted correctly.

Wendy's

Hillside, NJ

09.2020 - 04.2023

Supervised a team of employees, ensuring adherence to company policies and maintaining high standards of service.
Trained new staff members on food preparation, customer service, and safety protocols.
Managed cash flow, including opening and closing registers, reconciling cash drawers, and preparing daily sales reports.
Addressed customer complaints and resolved issues promptly to maintain customer satisfaction.
Coordinated with management to implement promotional activities and improve overall store performance.

Felician University

Lodi, NJ

Rutgers University

Newark, NJ

05-2026

Language: Fluent in English and Spanish
Punctual and reliable: Consistently meeting deadlines and arriving on time for shifts, contributing to team efficiency and a positive work environment
Customer Service Excellence: Skilled in managing customer interactions, addressing complaints, and ensuring satisfaction
Leadership and Team Management: Experience in supervising and training team members, and managing shift operations
Conflict Resolution: Ability to handle disputes and disagreements calmly and professionally, both with customers and employees

Cash Handling and Financial Accountability: Proficiency in managing cash registers, balancing transactions, and maintaining financial records
Adaptability and Flexibility: Ability to adapt to different roles and responsibilities, demonstrating versatility in a dynamic work environment
Time Management: Efficiently managing time and prioritizing tasks to meet the demands of a busy workplace
Critical Thinking and Problem-Solving: Proficiency in evaluating complex situations, identifying potential solutions, and making sound decisions

Wawa

05.2023 - Current

Wendy's

09.2020 - 04.2023

Felician University

Rutgers University