Michelle Asencio
Newark,NJ
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
Plainfield, NJ
05.2023 - Current
- Assist customers with purchases, inquiries, and concerns, providing exceptional service in a fast-paced environment.
- Manage cash registers, process transactions, and handle cash balancing at the end of shifts.
- Maintain cleanliness and organization of the store, including stocking shelves and managing inventory.
- Monitor product quality and collaborate with team members to ensure the smooth operation of the store.
- Work efficiently and accurately, ensuring all tasks are completed promptly, and orders are submitted correctly.
Shift Supervisor
Wendy's
Hillside, NJ
09.2020 - 04.2023
- Supervised a team of employees, ensuring adherence to company policies and maintaining high standards of service.
- Trained new staff members on food preparation, customer service, and safety protocols.
- Managed cash flow, including opening and closing registers, reconciling cash drawers, and preparing daily sales reports.
- Addressed customer complaints and resolved issues promptly to maintain customer satisfaction.
- Coordinated with management to implement promotional activities and improve overall store performance.
Education
Criminal Justice
Felician University
Lodi, NJCriminal Justice
Rutgers University
Newark, NJ05-2026
Skills
- Language: Fluent in English and Spanish
- Punctual and reliable: Consistently meeting deadlines and arriving on time for shifts, contributing to team efficiency and a positive work environment
- Customer Service Excellence: Skilled in managing customer interactions, addressing complaints, and ensuring satisfaction
- Leadership and Team Management: Experience in supervising and training team members, and managing shift operations
- Conflict Resolution: Ability to handle disputes and disagreements calmly and professionally, both with customers and employees
- Cash Handling and Financial Accountability: Proficiency in managing cash registers, balancing transactions, and maintaining financial records
- Adaptability and Flexibility: Ability to adapt to different roles and responsibilities, demonstrating versatility in a dynamic work environment
- Time Management: Efficiently managing time and prioritizing tasks to meet the demands of a busy workplace
- Critical Thinking and Problem-Solving: Proficiency in evaluating complex situations, identifying potential solutions, and making sound decisions
Timeline
Customer Service Associate
Wawa
05.2023 - Current
Shift Supervisor
Wendy's
09.2020 - 04.2023
Criminal Justice
Felician University
Criminal Justice
Rutgers University