MICHELLE ASH
Auburn,NY
Summary
Compassionate professional in the social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively. The contexts and goals of social work and human resources differ significantly, with social work focusing on individual and community well-being and HR focusing on organizational health and employee development. However, the two professions overlap people-centered skills and both involve understanding human behavior, communication, and interpersonal skills. Both professions require identifying issues (personal, organizational, or societal) and developing solutions to address them. In addition, both professions require advocacy and mediation. Social workers advocate for their clients, while HR professionals advocate for employees or mediate between management and staff. I am a highly- motivated employee with desire to take on new challenges. I carry a strong worth ethic and work effectively unsupervised and can quickly master new skills.
Overview
22
22
years of professional experience
Work History
BSW Intern
Cayuga County Mental Health
Auburn, NY
01.2024 - 05.2024
- Collaborated with other professionals to coordinate services for clients.
- Facilitated group counseling sessions focused on topics such as anger management and life skills training.
- Attended meetings with case managers, psychiatrists, and other professionals involved in client care.
- Researched best practices related to social work interventions.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Maintained and developed community relationships to support various client referrals.
MSW Clinical Intern
Cayuga County Mental Health
Auburn, NY
08.2024 - Current
- Conducted individual, family, and group therapy sessions.
- Assisted clients with developing coping strategies for managing mental health issues.
- Developed treatment plans based on client's needs and goals.
- Utilized evidence-based practices such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.
- Maintained client records according to agency policies and procedures.
- Engaged in regular clinical supervision with a licensed clinician.
- Provided advocacy services for clients navigating the social service system.
- Administered conflict resolution strategies to help families resolve disputes.
- Attended meetings, training, conferences, and seminars to advance professional knowledge.
On Call Supervisor
New Beginnings Home Care
Auburn, New York
12.2021 - Current
- Actively listened to customers' concerns while offering appropriate solutions.
- Collaborated with other departments to develop new processes aimed at improving overall efficiency.
- Resolved customer inquiries in a timely manner while maintaining professionalism and adhering to company policies.
- Monitored employee attendance records and ensured compliance with company policies and procedures.
- Provided direction to front-line employees regarding operational procedures and customer service standards.
- Coordinated with other departments to ensure that customers received the best possible experience.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Supervising Coding & Billing Specialist
Cayuga County Mental Health
Auburn, NY
10.2016 - Current
- Generated periodic reports summarizing account balances and collection activities.
- Assisted in developing strategies for improving collections processes.
- Analyzed financial data to identify trends in revenue cycles.
- Developed financial reports detailing accounts receivable aging status.
- Worked with team members to identify and develop process improvements.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
Billing & Coding Specialist
Contemporary Obstetrics & Gynecology
Auburn, New York
08.2002 - 04.2020
- Reviewed patient records to verify accuracy of billing information and coding.
- Processed payments from insurance companies, patients, and other third-party payers in a timely manner.
- Maintained current knowledge of applicable rules, regulations, laws, standards, and guidelines related to healthcare billing and coding procedures.
- Collaborated with internal departments such as finance and accounting when resolving complex billing issues.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Education
Bachelor of Social Work - Keuka Park, NY
05/2024
Keuka Park, NY05.2024
Associate degree - business administration
05/2012
Auburn, NY05.2012
Master of Science - Social Work
Keuka College
Keuka Park, NYSkills
- Clinical Documentation
- Client Advocacy
- Interpersonal Communication
- Structured Decision Making (SDM) tools knowledge
- Community outreach expert
- Community resource development
- Administrative Management
- Cultural competence
- Problem-solving abilities
- Teamwork and Collaboration
- Clinical Documentation
- Client Advocacy
- Interpersonal Communication
- Structured Decision Making (SDM) tools knowledge
- Community outreach expert
- Community resource development
- Administrative Management
- Cultural competence
- Problem-solving abilities
- Teamwork and Collaboration
References
References are available upon request.
Accomplishments
Dean's list 2023
Dean's list 2024
Extracurricular Activities
Serves as a board member and is heavily involved with Auburn Pop Warner Football and Cheer program for youth
Timeline
MSW Clinical Intern
Cayuga County Mental Health
08.2024 - Current
BSW Intern
Cayuga County Mental Health
01.2024 - 05.2024
On Call Supervisor
New Beginnings Home Care
12.2021 - Current
Supervising Coding & Billing Specialist
Cayuga County Mental Health
10.2016 - Current
Billing & Coding Specialist
Contemporary Obstetrics & Gynecology
08.2002 - 04.2020
Bachelor of Social Work - Keuka Park, NY
05/2024
Associate degree - business administration
05/2012
Master of Science - Social Work
Keuka College
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