MICHELLE ASKIN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in DME industry. Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated to maintain customer satisfaction. Specialize in quality, speed and process optimization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Medline Industry
12.2020 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managing product exchanges and handling patient returns, reroutes, and replacements.
- Experience in taking and making outbound calls to patients, vendors, and doctors offices to ensure tasks are met promptly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both patients, vendors and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual patient needs.
- Assisted leadership and management with both staff and customer complaints and concern's.
- Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.
Store Manager/Hiring and Recruiting Manager
LA TAN
03.2016 - 09.2019
- Managed daily operations for up to three storefronts to ensure smooth functioning of each store, maintaining clean, safe environments for customers and employees.
- Sourced vendors and managed supplier relationships to ensure timely delivery of products.
- Assisted with hiring, training, scheduling and mentoring new staff members. Approved biweekly payroll submissions for employees.
- Managed inventory, cash control/ deposits, and store opening and closing procedures for multiple locations.
- Resolved customer complaints regarding sales and service.
- Prepared budgets and approved budget expenditures
- Conferred with potential customers regarding product needs and advised customers on types of products to purchase.
Education
Bachelor - Communications
NORTHEASTERN ILLINOIS UNIVERSITY
Chicago, IL06.2019
High School Diploma -
GLENBROOK SOUTH HIGHSCHOOL
Glenview, IL06.2014
Skills
- Critical Thinking
- Conflict Resolution
- Staff Training
- Medical Terminology Knowledge
- Order Processing
- Task Prioritization/ Delegation Skills
- Effective Communication
- Time Management
- Quality Assurance
- Decision Making
- Complaint Resolution
- Retail Inventory Management
Languages
English
American Sign Language
References
Available upon request.
Timeline
Customer Service Representative II
Medline Industry
12.2020 - Current
Store Manager/Hiring and Recruiting Manager
LA TAN
03.2016 - 09.2019
Bachelor - Communications
NORTHEASTERN ILLINOIS UNIVERSITY
High School Diploma -
GLENBROOK SOUTH HIGHSCHOOL
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