Michelle Atkinson

• Responded to customer requests for products, services, and company information.
• Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
• Educated customers about billing, payment processing and support policies and procedures.
• Streamlined communication channels for improved efficiency in handling customer concerns.
• Provided constructive feedback on team members'' performance, contributing to their professional growth and skill development.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
• Place outgoing phone calls to complete follow-up on customer service requests as necessary
• Utilized customer service software to manage interactions and track customer satisfaction.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. Also provide support to my team members by serving as a resource or subject matter expert. Both of these are opportunities for to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. Performed with integrity and delivered the best customer service experience making all my customers and team members feel better because they talked to me.

• Utilized customer service software to manage interactions and track customer satisfaction.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved accounting, service and delivery concerns.

• Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller.
• Place orders for medications
• Investigated and resolved accounting, service and delivery concerns.
• Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.