Michelle Auch
Oxford
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
36
36
years of professional experience
Work History
Package Handler
Fed Ex Ground
08.2021 - 01.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Store Manager
Beacon & Bridge Market
04.2012 - 08.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Increased sales by 15%.
- Managed inventory control, cash control and store opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Supervised guests at front counter, answering questions regarding products
- Rotated merchandise and displays to feature new products and promotions
Shipping& Receiving Coordinator/Office Manager
Rubber & Plastics Co.
03.2003 - 06.2011
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Coordinated storage locations and product movements.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Managed over 50 customer calls per day.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
Office Manager
Woodlawn Memorial Gardens
08.1993 - 05.1999
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity to complete employee evaluations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Managed over 50 customer calls per day.
- Coached new hires on company processes while managing employees to achieve maximum production
Head Maid
Molly Maid
03.1989 - 05.1992
- Maintained clean and comfortable environments in single dwelling homes by vacuuming, cleaning windows and dusting.
- Engaged with homeowners on specific requirements they had for cleaning their homes.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Arranged for extra bedding, linens and towels to satisfy the homeowner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Managed team of 2 employees, overseeing hiring, training, and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere
Education
Associate of Applied Science - Medical Coding
Baker College
Auburn Hills, MI06.2017
High School Diploma -
Oxford High School
Oxford, MI06.1985
Skills
- Staff Scheduling
- Employee Motivation
- Verbal and Written Communication
- Sales Tracking
- Decision Making
- Supplier Monitoring
- Goal Setting
Timeline
Package Handler
Fed Ex Ground
08.2021 - 01.2025
Store Manager
Beacon & Bridge Market
04.2012 - 08.2017
Shipping& Receiving Coordinator/Office Manager
Rubber & Plastics Co.
03.2003 - 06.2011
Office Manager
Woodlawn Memorial Gardens
08.1993 - 05.1999
Head Maid
Molly Maid
03.1989 - 05.1992
Associate of Applied Science - Medical Coding
Baker College
High School Diploma -
Oxford High School
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