Michelle Auman
Boiling Springs,South Carolina
Summary
Results-driven professional with a focus on client relations and communications. History of successfully enhancing customer satisfaction through strategic improvements. Strong interpersonal skills and work ethic contribute to effective teamwork and independent performance. Quick learner with a proven ability to adapt to new challenges.
Overview
20
20
years of professional experience
Work History
Medical Support Assistant
Irwin Army Community Hospital
04.2021 - 06.2025
- Company Overview: This is a govt. job
- Responded to phone calls, accurately documenting messages for designated staff.
- Maintained strict privacy compliance for beneficiaries, veterans, and active duty members.
- Coordinated scheduling, rescheduling, and cancellations to optimize workflow.
- Educated and trained new employees on receptionist roles and clinical operations.
- Educated patients on the appointment procedure and the healthcare services available.
- Confirm accurate patient demographics, and insurance eligibility for entry into the electronic medical system.
- Managed and processed payments received from patients, ensuring daily reconciliation
- Engaged in clinic huddles, organizational meetings, and working groups.
- Streamlined organization of forms, documents, and supplies to maximize team productivity.
- Relayed messages promptly to ensure timely communication among staff.
Teachers Assistant
Abilene USD 435
09.2020 - 03.2021
- Participated in oversight in the classroom to help ensure safety and learning for students.
- Crafted engaging lesson plans, assembled necessary materials, and delivered lessons to promote student preparedness.
- Implemented a new physical program, including focused outdoor activity and physical literacy skill building.
Personal Access Representative
Memorial Health System
04.2017 - 08.2020
- Delivered exceptional service and attention to customers during patient scheduling in Athena, verifying provider schedules, and processing insurance payments while enhancing hospital and clinic operations.
- Handled incoming calls, communicated messages to appropriate personnel.
- Managed patient registration processes to ensure accurate demographic and insurance information collection.
- Coordinated Health Information Management support through precise handling of insurance referrals with data entry and retrieval responsibilities.
- Utilize diverse office software applications to access patient information while ensuring privacy compliance.
House Cleaner
06.2016 - 04.2017
- Part-time residential cleaning positions while providing care for terminally ill parents
Assistant Manager
Box N Ship Postal Service
04.2015 - 05.2016
- Executed daily store opening and closing procedures with precision.
- Performed daily reconciliation of registers to ensure accuracy.
- Labeled packages with identifying information, including destination addresses and item descriptions, through multiple carriers.
- Ordered and processed inventory to maintain optimal stock levels.
- Packed and boxed items according to established procedures, using appropriate packing materials such as bubble wrap, peanuts, or tape.
Shift Manager / Legal/Domestic Violence/Sexual Assault Advocate / Administrative Assistant
Interior Alaska Center for Non-Violent Living Shelter
09.2005 - 12.2014
- Executed front desk duties to ensure efficient visitor management and communication, streamlining check-in processes.
Coordinated staff schedules to optimize workforce allocation and meet operational needs.
Managed administrative assistant operations, including document preparation and data entry.
Processed payroll accurately and timely to guarantee employee satisfaction. - Recruited and hired new employees while supervising and training team members.
- Provided mentorship and conducted performance reviews to enhance employee development.
- Positioned skilled staff throughout shifts for optimal department productivity and upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Guided and trained Domestic Violence Population in essential living skills and community resources for successful job search, meal planning, counseling, and referrals.
- Conducted client visits at shelters and residences for home study assessments, custody issue support, housing determinations, budgeting, and economic needs.
- Strengthened operational efficiencies while providing exceptional customer service, driving retention and job satisfaction up over 85%.
- Assisted clients in understanding legal processes and options available.
- Facilitated communication between clients and legal professionals effectively.
- Engaged in continuous professional development to stay informed on advocacy best practices and emerging issues.
- Provided emotional support to clients during difficult times in their lives.
- Coordinated volunteer efforts, leveraging community support to enhance advocacy projects.
Education
AAS - Business Administration
Colorado Technical University
05.2015
Skills
- Front desk responsibilities
- Client engagement and advocacy
- Data management
- Clear communication skills
- Dispute resolution
- Analytical problem solving
- MHS Genesis with Power Chart expertise
- ATTAPS alongside DMHRSi proficiency
- QFlow utilization
- Microsoft Office proficiency
- Employee training and onboarding
- Compliance with privacy regulations
- Insurance processing and verification
- Appointment scheduling management
- Support for clinic operations
- Team collaboration
References
Available on Request
Timeline
Medical Support Assistant
Irwin Army Community Hospital
04.2021 - 06.2025
Teachers Assistant
Abilene USD 435
09.2020 - 03.2021
Personal Access Representative
Memorial Health System
04.2017 - 08.2020
House Cleaner
06.2016 - 04.2017
Assistant Manager
Box N Ship Postal Service
04.2015 - 05.2016
Shift Manager / Legal/Domestic Violence/Sexual Assault Advocate / Administrative Assistant
Interior Alaska Center for Non-Violent Living Shelter
09.2005 - 12.2014
AAS - Business Administration
Colorado Technical University
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