Michelle Aversa
Corry,PA
Summary
Dynamic and detail-oriented professional with extensive experience as a Library Clerk at Corry Public Library, excelling in collection maintenance and research assistance. Proven ability to enhance patron satisfaction through effective communication and digital literacy skills, while streamlining operations to improve efficiency and foster a welcoming environment.
Overview
23
23
years of professional experience
Work History
Library Clerk
Corry Public Library
05.2023 - Current
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
- Streamlined circulation processes by efficiently checking items in and out while managing overdue fines, renewals, and holds.
- Processed library card applications and maintained patron records with accurate contact information.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Assisted patrons with printing and copying according to personalized requirements.
Receptionist
Oil Valley Internal Medicine
09.2016 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Medical Receptionist
Rogelio M Allanique M.D.
07.2007 - 08.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Receptionist
St. Catharines Cemetery
01.2003 - 04.2005
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Associate of Applied Business - Medical Secretary
Shenango Valley School of Business
Sharon, PA05.1990
Skills
- Library event planning
- Collection maintenance
- Shelf reading
- Digital literacy
- Cataloging expertise
- Shelving materials
- Research assistance
- Cataloging and shelving
- Patron registration
- Telephone etiquette
- Community outreach
- Damaged book removal
- Book repair
Timeline
Library Clerk
Corry Public Library
05.2023 - Current
Receptionist
Oil Valley Internal Medicine
09.2016 - 05.2018
Medical Receptionist
Rogelio M Allanique M.D.
07.2007 - 08.2012
Receptionist
St. Catharines Cemetery
01.2003 - 04.2005
Associate of Applied Business - Medical Secretary
Shenango Valley School of Business
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