Michelle A. Vilcek
Plainfield,IL
Summary
Experienced with client relationship management, delivering exceptional customer service and satisfaction. Utilizes strategic planning to identify and address client needs. Track record of successfully resolving conflicts and fostering long-term partnerships.
Overview
34
34
years of professional experience
Work History
Customer Account Supervisor
Viskase Companies, Inc.
333 E. Butterfield Road, Lombard, IL 60168
05.2021 - Current
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Strengthened client relationships through regular communication and personalized account management strategies.
Customer Acount Representative
Viskase Companies, In
Lombard, IL
09.2008 - 05.2021
- Analyzed customer's forecasts and monitor inventory levels to ensure an ample supply exists to meet customer demands.
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Accounts Receivable Accountant
Viskase Companies, Inc.
Bedford Park, IL
04.1992 - 08.1999
Sales Accounting Distribution Clerk
Viskase Companies, Inc.
Bedford Park, IL
10.1990 - 04.1992
Education
High School -
Lourdes High School
Chicago, IL05.1988
Skills
- Communication
- Interpersonal skills
- Problem Solving
- Patience
- Empathy
- Adaptability
- Teamwork/Cooperation
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Order processing
- Administrative support
Timeline
Customer Account Supervisor
Viskase Companies, Inc.
05.2021 - Current
Customer Acount Representative
Viskase Companies, In
09.2008 - 05.2021
Accounts Receivable Accountant
Viskase Companies, Inc.
04.1992 - 08.1999
Sales Accounting Distribution Clerk
Viskase Companies, Inc.
10.1990 - 04.1992
High School -
Lourdes High School