Michelle Awbery
Clifton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Western Medical Associates
06.2024 - 07.2024
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented and communicated patient information in EMR system for accurate tracking.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Blue Cross Blue Shield Insurance agent
BCBSNC
10.2016 - 10.2021
- As an employee of a large BPO company, I took inbound Customer Service calls for billing, claims, eligibility, and benefit concerns from members across the United States
- I used specialized software to assist them with their concerns, while maintaining the strict boundaries of HIPAA law
- I provided empathy while helping them understand their insurance policies and how to make that insurance work for them
- I executed a number of tasks, including fulfilling ID cards, coverage documents, and benefit guides for members who did not have access to online services, and for those who did, I would guide and navigate them through the self-service options at their disposal
- I worked to maintain efficiency and customer service with a First Call Resolution and Customer Satisfaction focus
Education
Registered Medical Assistant -
Mesa State University
Grand Junction, CO07.2024
Skills
- Clinical Skills/Vital Signs
- Venipunctures & Injections
- Wound Care and Irrigation
- CPR/BLS
- Medical Terminology
- Sterile Procedures and Techniques
- Medical Records
- Familiarity with OSHA and HIPAA standards
- EMR Systems
- Knowledge of ICD-10-CM
- Administrative Skills
- Human Anatomy and Physiology
- Patient Assessments
Certification
- Medical Assistant Certification
- CPR/BLS
References
Ian Grahm- BCBS supervisor- 303.589.2443
Karrie Stanfill- CMU tech instructor- 970.210.7710
Caitlin- WMA preceptor- 970.210.1989
Timeline
Medical Assistant Intern
Western Medical Associates
06.2024 - 07.2024
Blue Cross Blue Shield Insurance agent
BCBSNC
10.2016 - 10.2021
Registered Medical Assistant -
Mesa State University